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For Companies At a Glance
- Tasks: Log complaints, support customer projects, and manage data for continuous improvement.
- Company: Join Whitworths, a brand dedicated to boosting the nation's health with nutritious products.
- Benefits: Competitive salary, 33 days holiday, workplace pension, and family-friendly perks.
- Why this job: Build a career in Technical, Quality, or Customer Account functions while making a real impact.
- Qualifications: Strong organisational skills, Microsoft Office proficiency, and a passion for food quality.
- Other info: Dynamic team culture focused on growth, accountability, and respect.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
What are the main responsibilities of the job role?
- Log all complaints accurately and in a timely manner
- Ensure appropriate escalation where needed
- Report on trends and KPIs
- Support continuous improvement through clear data visibility
- Coordinate customer benchmarking projects
- Pull and prepare samples for review
- Support preparation of initial reports
- Send samples to customers and manage stock effectively
- Coordinate and organise internal taste panels
- Ensure all supporting admin is completed
- Track and record results clearly
Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
Excellent organisational and time management skills
Ability to manage own workload and prioritise effectively
Highly organised and detail-focused
Comfortable handling technical and sensitive information (GDPR aware)
A confident communicator who adapts to different audiences
Proactive, reliable and solution-focused
A strong team player who builds great relationships
Our Values
- Solutions – We deliver for our customers and our business
- Teamwork – We work cross-functionally as one team
- Accountability – We keep our promises
- Respect – We trust, grow and support our people
Why Join Whitworths?
You’ll join a business with strong retail partnerships, exciting product categories and a focus on quality, compliance and continuous improvement. This role offers real exposure across Customer Technical operations and is ideal for someone looking to build a career in Technical, Quality or Customer Account functions. If you are organised, data-savvy and passionate about food quality, we would love to hear from you.
About Us
We’re on an exciting mission here at Whitworths – to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We’re the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond. There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you’ll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.
Customer Technical Administrator in Wellingborough employer: Whitworths Limited
Contact Detail:
Whitworths Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Administrator in Wellingborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Whitworths on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Whitworths, their products, and their values. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Technical Administrator, you’ll need to adapt to different audiences. Role-play with a friend to nail down your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Whitworths team!
We think you need these skills to ace Customer Technical Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Technical Administrator role. Use keywords from the job description to show we’re on the same page!
Show Off Your Organisational Skills: Since this role requires excellent organisational and time management skills, give examples in your application of how you’ve successfully managed your workload in the past. We love a good story!
Be Data-Savvy: As we’re all about continuous improvement and data visibility, mention any experience you have with data analysis or reporting. This will help us see how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Whitworths Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Customer Technical Administrator. Familiarise yourself with logging complaints, reporting trends, and supporting continuous improvement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational and time management skills, be prepared to discuss how you manage your workload and prioritise tasks. Share specific examples from your past experiences where you successfully juggled multiple responsibilities.
✨Be Data-Savvy
As the job involves handling data and preparing reports, brush up on your Microsoft Office skills, especially Excel. Be ready to talk about any experience you have with data analysis or reporting, as this will show that you're comfortable with the technical aspects of the role.
✨Communicate Confidently
This position requires a confident communicator who can adapt to different audiences. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex information in a simple way, as this will be crucial when dealing with customers and team members.