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For Companies At a Glance
- Tasks: Manage technical relationships and ensure compliance for key retail customers.
- Company: Join Whitworths, a brand dedicated to boosting the nation's health with nutritious products.
- Benefits: Enjoy a competitive salary, 33 days holiday, and family-friendly health benefits.
- Why this job: Be part of a mission to improve health while developing your career in a supportive environment.
- Qualifications: Strong technical experience in FMCG, excellent communication, and problem-solving skills required.
- Other info: Collaborative culture focused on teamwork, accountability, and respect.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
What are the main responsibilities of the job role?
- Manage the end-to-end technical relationship for key retail and branded customers, ensuring Whitworths is seen as the supplier of choice.
- Lead customer technical agendas, delivering Technical JBP plans and ensuring all requirements, codes of practice and standards are consistently met.
- Act as the first point of contact for technical queries, issues and complaints, resolving them quickly and professionally.
- Maintain full compliance across food safety, legality, quality systems, IFS controls and customer platforms.
- Oversee supplier approval, raw material and finished goods specifications, and 3rd-party packer management.
- Partner cross-functionally with Commercial, NPD, Supply Chain and Responsible Sourcing to support safe, compliant product development.
- Drive continuous improvement through strong KPI management, data analysis and proactive problem solving.
- Host customer visits and audits, representing Whitworths with confidence and credibility.
What are the key ingredients needed for the role?
- Strong technical experience within FMCG or food manufacturing, ideally managing retail customer accounts.
- A solid understanding of food safety, legality, BRC standards and customer Codes of Practice.
- Proven ability to manage technical queries, complaints and supplier compliance with accuracy and pace.
- Experience handling specifications and customer technical systems.
- Excellent stakeholder management skills, confident communication and a solutions-focused mindset.
- Ability to analyse data and use insights to drive improvements with strong organisation and attention to detail.
- Leadership capability to motivate and guide technical teams.
- A collaborative, accountable, team-centred approach aligned to our values — Solutions. Teamwork. Accountability. Respect.
About Us
We’re on an exciting mission here at Whitworths – to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We’re the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond. There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you’ll also have access to a number of family-friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don’t just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.
Technical Account Manager employer: Whitworths Limited
Contact Detail:
Whitworths Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Whitworths on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Whitworths' values and mission. Show us how your experience aligns with our goals, especially around food safety and customer relationships. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled technical issues or improved processes in previous roles. We want to see that solutions-focused mindset in action during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. It shows us you're keen and professional!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in FMCG or food manufacturing, especially any work with retail customer accounts. We want to see how your skills align with our mission at Whitworths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about food safety and quality systems. Show us how your solutions-focused mindset can contribute to our team and help us boost the nutrient intake of the nation.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills and experience managing supplier compliance and specifications. We’re looking for someone who can handle technical queries with accuracy and pace, so make sure to highlight relevant examples!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Whitworths Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to FMCG and food manufacturing. Understand the key standards like BRC and food safety regulations, as you'll need to demonstrate your expertise in these areas during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed technical queries or complaints in the past. Highlight your ability to resolve issues quickly and professionally, as this is crucial for the role.
✨Demonstrate Stakeholder Management
Think of instances where you've effectively collaborated with different teams or stakeholders. Be ready to discuss how you can partner cross-functionally, as this will show your ability to work within a team-centred approach.
✨Be Data-Driven
Familiarise yourself with data analysis techniques and be prepared to discuss how you've used insights to drive improvements. This will showcase your analytical skills and attention to detail, which are essential for the role.
