At a Glance
- Tasks: Manage day-to-day IT services across multiple sites and resolve issues swiftly.
- Company: Join a dynamic group with a focus on service continuity and improvement.
- Benefits: Enjoy a competitive salary, pension, 25 days holiday, and monthly pay.
- Other info: Opportunity for career growth and visibility across a broad Group footprint.
- Why this job: Make a real impact in a fast-paced environment while enhancing IT service delivery.
- Qualifications: Experience in IT service delivery and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
This is an excellent opportunity for an experienced operational service professional who enjoys making a visible difference in a fast-moving multi-site business. We are looking for a practical, hands-on Group IT Service Delivery Manager to help run day-to-day IT services across a multi-site Group environment. Reporting to the Group CTO, this role is focused on keeping services running effectively, working closely with the MSP and other technology partners, and making sure issues are resolved quickly and properly.
Location: Wednesbury
Salary: Competitive
Benefits: Company pension, Company EAP program, 25 days holidays plus bank holidays, Monthly pay, PPE provided
Hours: Monday – Friday, 40 hours per week*
* Availability to support major incidents and urgent operational issues outside normal working hours will also be required where needed.
The role operates across Whitworth Bros. Ltd, Carrs Flour Mills Limited and KTC Group locations, supporting IT service delivery across 15 sites. It offers the opportunity to work in a varied operational environment with visibility across a broad Group footprint and a strong focus on service continuity, practical improvement and stakeholder support.
- Run the day-to-day delivery of IT services with the MSP and other suppliers
- Monitor service performance, incidents, requests and recurring issues
- Coordinate major incidents, service outages and operational follow-up
- Keep service records, support documentation and operational processes up to date
- Track corrective actions and practical service improvements through to completion
- Work closely with Group IT colleagues, business stakeholders and suppliers across multiple sites
- Support and oversee the IT projects pipeline
About you:
- Solid experience in IT service delivery or service operations
- Strong supplier management and incident management skills
- Practical, solutions-focused approach to problem solving
- Comfortable working across multiple sites in a fast-paced environment
- Confident using service data to drive performance improvements
- Able to support service issues through to resolution
- ITIL 4 knowledge or certification (desirable)
- Flexible, hands-on approach with willingness to travel regularly between sites
The KTC Group is an Equal Opportunities Employer.
Group IT Service Delivery Manager in Wednesbury employer: Whitworth-Bros.-Ltd-1
At KTC Group, we pride ourselves on being an excellent employer that values operational excellence and employee growth. Our dynamic work culture fosters collaboration across multiple sites in Wednesbury, offering competitive benefits such as a company pension, generous holiday allowance, and a supportive Employee Assistance Programme. Join us to make a tangible impact in a fast-paced environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Group IT Service Delivery Manager in Wednesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Whitworth-Bros.-Ltd-1 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Whitworth-Bros.-Ltd-1 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Whitworth-Bros.-Ltd-1!
✨Direct Apply to Whitworth-Bros.-Ltd-1
Let's not forget to apply directly through the Whitworth-Bros.-Ltd-1 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Group IT Service Delivery Manager in Wednesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Whitworth-Bros.-Ltd-1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Whitworth-Bros.-Ltd-1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Whitworth-Bros.-Ltd-1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
