Women's Health Operational Support Manager

Women's Health Operational Support Manager

NHS AfC: Band 5

Main area Operational Support Manager for Women's Health. Grade NHS AfC: Band 5 Contract 6 months (Fixed Term : 6 Months) Hours Part time - 22.5 hours per week Job ref 220-WHT-8241606

Employer Whittington Health NHS Trust Employer type NHS Site Whittington Hospital Town London Salary £38,488 - £46,852 pro rata per annum Inclusive of Inner HCAS Salary period Yearly Closing 06/09/2026 23:59 Interview date 18/09/2026

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Whittington Health NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

The Gynaecology and Colposcopy Operational Support Manager for the Women's Health Department plays a key role in delivering high-quality, professional workloads and demonstrates a leadership style to oversee a large admin team responsible for the Gynaecology and Colposcopy pathway management of Women's Health Patients.

The post holder will work in a dynamic and fast paced environment, enjoying working at the heart of the Women's Health Department where they will maintain responsive communications with all relevant staff, such as Consultants, Nursing teams, Radiographers and other clinical staff as well as other admin teams throughout the trust.

The role features the opportunity to make a real impact by improving the Cancer, Colposcopy and LUTS services within the division and to lead change projects aimed at improving patient care and pathway management. The role also sets out in maintaining the Trust's reputation while communicating and engaging with patients, local communities, and colleagues across the Trust.

Main duties of the job

In this role, you will provide leadership and management to a team of Administrative Coordinators and Admin officers for the overseeing performance, task delegation, staffing, and recruitment. You will ensure effective communication within the department and with patients, addressing inquiries and complaints professionally. Operationally, you’ll maintain efficient processes, internal department policies, manage clinic set up / utilisation of clinics and handle cancellations.

Please see a more detailed breakdown of our expectations of the Job within the Job description and Person Specification for this post.

Working for our organisation

The Women's Health Team operates in a demanding and busy environment. Whittington Health has a wide range of stakeholders; including 5,000 staff and the 500,000 people the Trust cares for and supports at our hospital site and across the community. The team also builds and maintains positive relationships with regional and national health and care organisations.

The Team plays a key role in managing and enhancing the reputation of the Women's Health Department. The Department as a whole is responsible for Gynaecology, Colposcopy, Elective Theatre lists and Maternity Services to name a few and you will work closely to these sub divisions. As well as other external divisions such as Surgery and Cancer, Emergency Integrated Medicine and Support services like Outpatient Receptions and Medical Records.

The Women's Health department demonstrates the best of the Trust’s culture, living the organisation’s ICARE values, underpinning all their work with Equity and Equality.

The team works innovatively, and team members are encouraged to keep building their knowledge within their roles while demonstrating a change culture.

Detailed job description and main responsibilities

POST SUMMARY

To provide leadership to team within a the Women's Health Division, to ensure that the services delivered to patients are provided in a timely and efficient manner to enable the best possible experience for the patients and their carers.

1.0 Accountabilities and Responsibilities

While responsibility refers to someone's duty to carry out a task to completion, accountability generally refers to what happens after something has happened . Accountability is therefore concerned with the consequences of someone's actions, rather than their initial duty to carry these actions out.

General Duties

Accountable

Responsible

· Deputises for the Assistant Service Manager as required.

• Submitting collected data to national bodies such as CSPL, CSAS, NCL.
• PALS Complaints / Concerns handling and de-escalating situations.

· Accountable to the Assistant Service Manager and Service Manager.

· Responsible for the identifying issues with performance, quality and workforce and their supervised management within a team.

· Responsible for the recruitment, line management of the Team Members

· Responsible for Patient Pathway Coordinators appraisal, staff development and performance

· Responsible for supported implementation of service development within a Team

· Uses own initiative to manage a team by implementing organisational policies.

2.0 Performance

• Responsible for performance metrics of a Team

Ø Responsible for reporting performance metrics of a team.

Ø Continuous monitoring of performance of a Team through analysis of patient level data.

Ø Supporting and managing team members in areas of poor performance.

Ø Supporting and challenging team members on optimising processes to improve productivity.

Ø Reports, escalates and communicates service-related issues to Deputy Service Manager that will impact on performance.

Providing assurance on performance at the weekly internal divisional PTL meeting.

· Responsible for delivery of services

Ø Accountable for daily planning of a Team to optimise productivity.

Ø Responsible for implementing new ways of working to improve performance.

Ø Responsible for planning the capacity for a Team and adjusting plans to ensure delivery is optimised.

Ø Communicates performance information to their team.

Ø Responsible for delivery of training to meet the development needs of Patient Pathway Co-ordinators/Administrators to optimise performance.

Ø Responsible for ensuring a clinician capacity is managed within the trust principles for outpatients.

3.0 Budget

Ø Responsible for signing off expenses, resources within a Team and financial controls are in place to manage expenditure.

Ø Responsible for developing further knowledge and understanding of financial management.

4.0 Quality

Ø Contributes towards investigating patient complaints, providing sympathetic responses for a team.

Ø Responsible for implementing learning obtained from complaints and ensuring changes are implemented.

Ø Uses patients as experts to improve services.

Ø Responsible for reporting and managing incidents for a service(s)/specialities, highlighting themes. Highlighting risks to be recorded on the risk register.

Ø Utilises Trust Policies and Procedures relevant to the area of speciality.

Ø Responsible for ensuring services are obtaining feedback from patients through a variety of surveys.

5.0 Workforce

Ø Manages a staff within a Team.

Ø Responsible for recruitment to vacancies, sickness rates for a Team

Ø Responsible for the mandatory training and appraisal rates of a Team

Ø Responsible for the wellbeing of staff in a Team.

Ø Responsible for implementing actions as a result of feedback from the staff survey.

Person specification

Education / Qualifications

• Degree level qualification or equivalent management experience

Skills & Abilities

• Analyse and highlights performance information.
• Motivational skills to be able to relay redesign or change to staff.
• Deal compassionately with patients and relatives when responding to complaints.
• Contributes towards improvement opportunities and supports the implementation of change.

Knowledge & Experience

• Experience of investigating clinical and operational incidents and complaints.
• Access Policy
• Experience in working with Cancer Services / Cancer Pathway management
• Experience in working with Colposcopy Services, submitting national data such as KC65.

Personal

• Willing to learn / Work well in team / Accountability

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with theLondon Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form –

• Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
• Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes –

• Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
• If you do not hear from us up to 3 weeks after the closing date of the job unfortunatelythis means you have not been successfullyshortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
• Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
• Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information –

• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise WhittingtonHealth NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Fabian Barun Job title Assistant Service Manager Email address fabian.barun@nhs.net Telephone number 0207 288 3118 Additional information

Robert Sztrikinacz

Service Manager

r.sztrikinacz1@nhs.net

0207 288 3118

If you have problems applying, contact

Address WHT
Telephone If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060