Senior Waiting List Coordinator

Employer Whittington Health NHS Trust Employer type NHS Site Whittington Hospital Town London Salary £34,186 - £37,389 Per annum inclusive of HCAS Salary period Yearly Closing 17/08/2026 23:59

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

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We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Whittington Health NHS Trustis committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1 .

Job overview

We are looking to appoint a senior waiting list coordinators to our surgery admissions team. The individuals will actively manage the administrative processes required for the smooth and efficient operation of the department. We are seeking enthusiastic, motivated people with the ability to supervise, multi-task and have excellent telephone manners. This is a key role in facilitating patient's timely and equitable access to surgery.

We would prefer candidates with experience in managing waiting lists and a good understanding of the NHS RTT requirements but will consider candidates with appropriate administration skills.

There is an opportunity for personal development to enhance skills and enable further career progression.

Main duties of the job

To co-ordinate patient waiting lists in an efficient and effective manner, ensuring that patient’s waiting list information is properly and accurately maintained and that patients on the list are allocated admission dates within the Trust’s waiting time standards and in line with the Trust Patient Access Policy

To provide a full administrative function for the inpatient service and to ensure that patients are notified of admission and pre-admission dates within agreed waiting list targets including RTTtargets. Cancer Targets and Diagnostics targets.

To enter all admissions data for surgery into the ORMIS system. The data to include patient information, theatre, theatre time procedures etc.

To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.

Ensure patients found to be unfit for surgery are correctly managed in line with the Trust’s Patient Access Policy.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Team working relationships.

Communicate with parents/guardians, GP’s and other external organisations in relation to enquiries concerning admission dates where on occasion there may be barriers to understanding and/or communication difficulties.

The post holder will be required to communicate with and advise internally and externally with the following personnel: Patients, relatives and their significant others Peer group Waiting List Co-ordinators, Admissions Manager,General Services Management Team All grades of Medical Staff Nursing staff and Modern Matrons General Practitioners Clerical and Administration staff Other NHS Organisations

Maintenance of waiting lists

To be responsible for ensuring all relevant information is accurately recorded on to the Patient Administration and Theatre Systems where attention to detail is essential to: Check and update patient information Register new patients Request and distribute computer print outs Request patient letters Add patients to waiting lists Allocate TCI dates Record 18 week wait clock and treatment status for each patient Check and up-date Inter Provider Transfer data

Ensure all recorded procedure codes are correctly identified and entered into the Patient Administration System.

To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.

Ensure patients found to be unfit for surgery are correctly managed in line with the Trust’s Patient Access Policy.

Assist the Admissions Manager, and Service Managers in the administration and monitoring of the waiting lists in accordance with Trust guidelines identifying any potential difficulties in a timely manner.

In liaison with the Operational Manager review clinical timetables and amend theatre lists according to clinical availability.

Person specification

Skills & Abilities

• Experience in Team Leading
• Understanding of national NHS Policy and targets including thorough knowledge of the RTT week waits.
• Good interpersonal and communication skills, both oral and written understanding of patient confidentiality and Information Governance
• One year’s experience working in a similar role in a hospital/health care setting.
• Change management skills and ability to implement change effectively

Education & Qualifications

• English and Maths at GCSE level or equivalent

Personal Qualities

• Demonstrates excellent interpersonal, verbal and written communication skills
• Team Player with good communication skills and willing to share responsibilities

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Other important information –

• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points-based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise WhittingtonHealth NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Ahwieh Onodjafe Job title Admissions and Pre-assessment Manager Email address s.onodjafe@nhs.net Telephone number 07944743032

If you have problems applying, contact

Address WHT
Telephone If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060