Service Improvement & Performance Manager – Maternity Services in London

An exciting opportunity has arisen for a dynamic and experienced leader to join Whittington Health Maternity Services as an Operational Improvement Manager. This high-profile role will lead and support service improvement and transformation programmes, helping to embed a culture of continuous improvement and deliver measurable impact across the organisation and achieve the standards set out in the Maternity Incentive Scheme.

Main duties of the job:

• The post holder will deliver transformation and service improvement projects across Maternity Services, with a focus on the delivery of the Maternity Incentive Scheme (MIS).
• The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams from initial design to benefit realisation and reporting with a particular focus on processes that support the delivery of MIS.
• The post holder will ensure that service transformation will lead to improved patient experience and clinical outcomes, target compliance and financial balance.
• The post holder will represent the Trust externally with other agencies as relevant including clinical networks and other agencies within and without the NHS.

Person specification:

• Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent.
• Evidence of continuing professional development.
• Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP.

Skills & abilities:

• Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels.
• Able to embrace contrary views when appropriate or remain resilient when faced with opposition.
• Ability to analyse complex data and to present key findings in logical, effective reports.
• Presentation skills, able to present to large groups (>20 individuals) in an engaging, persuasive manner.
• People management skills such as facilitation, negotiation, motivation and persuasion skills.

Knowledge & Experience:

• Three plus years’ experience in a senior management role, within a complex organisation.
• Evidence of leading change programmes and working on service modernisation initiatives.
• Evidence of understanding and implementation of service improvement methodologies.
• Evidence of experience of presenting complex information to senior colleagues in multi‑disciplinary and multiagency fora.
• Involvement in stakeholder engagement both internal to staff and external to the public.
• Drives a performance management culture with a results‑focussed approach to improving clinical services.
• Able to work under pressure in a multi‑task environment to deliver high quality work to deadlines.
• Able to engage others in the agenda and ensure the delivery of results.

SAFEGUARDING CHILDREN AND ADULTS:

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct.

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Equal Opportunities:

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.