At a Glance
- Tasks: Lead transformation and quality improvement in Audiology services to enhance patient outcomes.
- Company: Whittington Health, dedicated to fair and accessible healthcare for a diverse population.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Join a dynamic team committed to diversity and excellence in healthcare.
- Why this job: Make a real difference in patient care through innovation and continuous improvement.
- Qualifications: Experience in service development, project management, and quality improvement.
The predicted salary is between 53937 - 65923 £ per year.
The Whittington Health Department of Audiovestibular Medicine is a Consultant-led service providing Audiology and Newborn Hearing Screening services across North Central London, school hearing screening in Enfield, and Adult Audiology services in Haringey and at Whittington Hospital.
We are seeking an experienced Service Development Manager to lead transformation, quality improvement and performance across Audiology services.
This is an exciting opportunity to enhance patient outcomes and experience through innovation, efficiency and continuous improvement.
Working with clinical, operational and corporate teams, the postholder will lead improvement programmes from design to implementation and evaluation.
Using project management, quality improvement and change management approaches, they will redesign pathways, optimise processes, strengthen governance and improve performance.
The role includes analysing performance, undertaking service reviews, developing business cases and delivering sustainable improvements aligned with organisational priorities and population needs.
The postholder will support compliance, quality assurance, operational efficiency and patient-centred care while embedding a culture of continuous improvement.
The Service Development Manager will lead service transformation, quality improvement and performance across Audiology services.
Working with clinical and operational leads, they will drive demand and capacity planning, pathway reviews, audits and workforce optimisation to improve efficiency, performance and patient outcomes.
The postholder will develop and deliver improvement plans aligned to the Paediatric Hearing Services Improvement Programme (PHSIP), Trust priorities and national standards.
Key responsibilities include service reviews, root cause analysis, pathway redesign and implementation of sustainable improvements to reduce delays, improve patient flow, optimise clinic utilisation and enhance patient experience.
They will oversee waiting list management, referral and booking processes, data quality, Auditbase (EPR) optimisation, performance reporting, dashboard development and compliance monitoring.
The role includes applying project management methodologies to support effective governance, risk management, stakeholder engagement and delivery of measurable outcomes.
The postholder will analyse data, develop reporting systems and support the use of improvement methodologies to inform decision-making.
The role also involves preparing reports and presentations for senior leaders and stakeholders.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.
Nowhere is this more obvious than in the way we look after our staff.
We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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Service Development Manager in London employer: Whittington Health
Whittington Health is an exceptional employer, offering a supportive work culture that prioritises professional development through regular supervision and continuous training opportunities. Located in the diverse borough of Haringey, our Talking Therapies service not only values inclusivity but also encourages practitioners to engage with the community, making a meaningful impact on mental health while enjoying the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Service Development Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Whittington Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Whittington Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Whittington Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Development Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Whittington Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Whittington Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Whittington Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Whittington Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Whittington Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Whittington Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
