At a Glance
- Tasks: Coordinate patient flow and discharge planning for timely, safe transitions.
- Company: Join a dedicated healthcare team focused on patient-centred care.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and improving patient outcomes.
- Why this job: Make a real difference in patients' lives by ensuring smooth discharges.
- Qualifications: Strong communication skills and a passion for helping others.
The Patient Flow Coordinator supports safe, effective, and timely patient flow across the Trust, with a focus on discharge planning. The role involves working closely with the multidisciplinary team (MDT), Ward Managers, and the Bed and Site Team to promote early discharge planning and ensure patients are transferred to the most appropriate care setting without unnecessary delay.
The post holder promotes a proactive, patient-centred approach, ensuring patients and families are informed, prepared, and supported throughout the discharge process. They provide up-to-date guidance to clinical teams on discharge pathways, procedures, and best practice to maintain consistency and high standards of care.
Working with Discharge Coordinators and senior operational staff, the role contributes to reducing delays, improving discharge efficiency, and supporting complex discharges through effective communication and coordination. Through strong organisation, communication, and teamwork, the Patient Flow Coordinator ensures discharge processes are safe, efficient, and aligned with Trust policies, supporting positive patient outcomes and effective use of hospital resources.
Main Duties – Patient Flow Coordinator
- Support safe, efficient discharge processes and reduce patient length of stay by leading discharge planning for clinically ready patients.
- Ensure smooth ward processes from admission to discharge, acting as the key contact for MDT, EIM, Site Team, and stakeholders.
- Attend daily board rounds, prioritising patients with planned discharge dates (PDD) within 48 hours.
- Update clinical systems (e.g. Patient Flow) with accurate discharge information, actions, and delays.
- Ensure completion of discharge checklists (TICKED), including medications, referrals, transport, and communication with patients and families.
- Monitor outstanding investigations and escape delays promptly to maintain flow.
- Confirm care arrangements with relevant teams and communicate clearly with all parties.
- Work closely with MDTs, therapists, social and community services to ensure continuity of care and challenge delays where appropriate.
- Maintain confidentiality and act as first point of contact for discharge queries.
- Facilitate clear communication and manage sensitive conversations effectively.
- Keep accurate records and elevate issues beyond scope.
- Follow Trust policies, manage workload flexibly, and support administrative tasks such as transport booking, documentation, and staff induction.
- Maintain safe practice, support service improvement, and adhere to equality, diversity, and professional standards.
Patient Flow Co-ordinator in London employer: Whittington Health
Islington CAMHS is an exceptional employer dedicated to fostering a supportive and inclusive work environment for mental health professionals. With a strong emphasis on employee growth, we offer opportunities for professional development and flexible working arrangements, including optional evening clinics to better serve our community. Our commitment to diversity and improving health outcomes for vulnerable families makes this a meaningful place to work, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Flow Co-ordinator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Whittington Health for the Patient Flow Co-ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Flow Co-ordinator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Whittington Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Whittington Health, and how you can make a difference!
How to prepare for a job interview at Whittington Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Whittington Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Whittington Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Whittington Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
