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- Tasks: Provide top-notch admin support in a busy Paediatric Department, ensuring smooth patient journeys.
- Company: Join a dedicated healthcare team focused on children's wellbeing.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23900 - 26500 £ per year.
The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Acute Paediatric Department, including Outpatients (Clinic 4D), CAU (Children's Ambulatory Unit), IFOR Children’s Ward, and Day Care. The coordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the clinical teams.
The post holder will facilitate good communication between staff members and other teams. The post holder will provide a flexible administrative support service across the department, as required by workload demands and agree priorities in liaison with the team leaders. The post also involves constant interaction and communication with patients, parents and families and therefore the post holder is expected to be aware of Child Protection/Safeguarding issues and security protocols. The post holder will also be expected to provide non-clinical advice and guidance to children and families regarding the arrangement and administration of their hospital visits.
- To act as the first point of contact to all patient, staff and service users in the Children’s department, and address all enquiries in an efficient, courteous and friendly manner.
- To be responsible for answering the telephone in a professional manner, ensuring that all messages are passed on accordingly and actioned if required.
- To book appointments as required including follow up, new and emergency.
- Organise and maintain support for clinical staff to ensure the smooth running of the service.
- To assist patient and clinicians/nursing team whilst in clinic area with administrative tasks, as directed by Team Leader.
- To ensure all queries and correspondence are promptly and efficiently dealt with.
- To ensure all Clinical outcomes within 48 hours of clinic are completed on Medway in order to meet our target.
- To book follow up appointments from partial bookings.
Administration:
- To be responsible for opening, distributing and/or actioning both electronic mail.
- To use the Patient Administration System and to ensure that all data is complete, accurate and timely.
- To ensure that patient files are prepared and updated and to adhere to a tracking system for all notes and results.
- To locate and collect case notes as required by the consultant and their team members in a quick turnaround time.
- To ensure all queries and correspondence are promptly and efficiently dealt with.
Paediatric Administrator/Receptionist in London employer: Whittington Health
Contact Detail:
Whittington Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paediatric Administrator/Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in paediatrics. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Practice your communication skills! Since this role involves constant interaction with patients and families, being able to convey information clearly and empathetically is key. Role-play with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you’ve managed multiple tasks or improved processes in previous roles. This will demonstrate your ability to handle the flexible demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Paediatric Administrator/Receptionist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, especially in healthcare settings. We want to see how your skills align with the responsibilities of a Paediatric Administrator/Receptionist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in paediatrics and how you can contribute to improving patient journeys. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Communication Skills: Since this role involves constant interaction with patients and families, highlight any experience you have in customer service or communication. We love seeing examples of how you've effectively communicated in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Whittington Health
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Paediatric Administrator/Receptionist. Familiarise yourself with the patient journey and how your role supports clinical teams. This will help you answer questions confidently and show that you're genuinely interested in improving patient care.
✨Showcase Your Communication Skills
Since this role involves constant interaction with patients, parents, and staff, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated in a busy environment or resolved conflicts. This will highlight your ability to maintain a friendly and professional demeanour under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a difficult parent or a last-minute appointment change? Practising these scenarios can help you articulate your thought process and showcase your adaptability.
✨Understand Child Protection Protocols
Since safeguarding is a critical aspect of this role, brush up on child protection policies and procedures. Be ready to discuss how you would ensure the safety and well-being of children in your care. This shows that you take the responsibility seriously and are committed to providing a safe environment.