At a Glance
- Tasks: Join our admin team to support patient care and ensure smooth operations.
- Company: Whittington Health NHS Trust, dedicated to diverse and inclusive healthcare.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSEs or equivalent experience, with strong customer service skills.
The predicted salary is between 30546 - 32207 £ per year.
- Ambulatory Care/ Care of Older people Administrator
- Band 3
Main area Acute Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Rota, working across 7 days.)
- Employer: Whittington Health NHS Trust
- Job overview
To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.
To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.
To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
To create clinics and assist with booking patient appointments in outpatients.
Main duties of the job
- Registering and greeting patients on arrival
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via email
- Ordering notes for patient admission, for doctor's perusal
- Ensuring accurate data entry of patient data on all systems
- Amend patient and GP details as required
- Booking appointments
- Monitoring the team email inboxes, ensuring tasks have been completed
- Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
- Taking responsibility for effective use of office supplies
- Logging all IT issues and notifying Lead Administrator
- Keeping workstations neat and tidy at all times
- Ensuring that the porters collect the confidential waste and bags for health records
- Gaining comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
- Dealing with enquiries from patients and staff, both internal and external
- Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements
- Providing administrative support to all clinical staff on duty
- Accurate data inputting for outgoing patients
- Promoting the department to deliver the goals of Whittington Health
- Working as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions
- Contributing to team and departmental discussions to develop and modernise the service
- Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.
We aim to employ a workforce which is as representative as possible of this population.
We are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.
The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
This allows us to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
Main Duties
- Registering and greeting patients on arrival
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via email
- Ordering notes for patient admission, for doctor's perusal
- Ensuring accurate data entry of patient data on all systems
- Amend patient and GP details as required
- Booking appointments
- Monitoring the team email inboxes, ensuring tasks have been completed
- Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
- Taking responsibility for effective use of office supplies
- Logging all IT issues and notifying Lead Administrator
- Keeping workstations neat and tidy at all times
- Ensuring that the porters collect the confidential waste and bags for health records
- Gaining comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
- Dealing with enquiries from patients and staff, both internal and external
- Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements
- Providing administrative support to all clinical staff on duty
- Accurate data inputting for outgoing patients
- Promoting the department to deliver the goals of Whittington Health
- Working as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions
- Contributing to team and departmental discussions to develop and modernise the service
Person specification
Skills & Abilities
- Ability to interpret and prioritise workload
- Ability to adapt to change within working environment
Education / Qualifications
- GCSE (5 grades A*-C) or equivalent experience
- Good general knowledge of the NHS
- Knowledge & Experience
- Recent working knowledge of Microsoft Office Package including Word and Excel
- Demonstrated experience providing excellent customer or patient care in a professional setting
- At least 2 years previous experience in providing comprehensive administrative support to senior managers
- Experience of working in the NHS
- Safeguarding Children and Adults
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols.
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people
- Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures
- Ensure you are familiar and comply with local protocols and systems for information sharing
- Know the appropriate contact numbers and required reporting lines
- Participate in required training and supervision
- Comply with required professional boundaries and codes of conduct
- Equal Opportunities and Diversity
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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StudySmarter Expert Advice🤫
We think this is how you could land Ambulatory Care/ Care of Older people Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Whittington Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Whittington Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Whittington Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Ambulatory Care/ Care of Older people Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Whittington Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Whittington Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Whittington Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Whittington Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Whittington Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Whittington Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
