ED Receptionist

Employer: Whittington Health NHS Trust

Employer type: NHS

Site: Emergency Department

Town: London

Salary: £29,485 – £31,088 per annum inclusive of Inner HCAS

Salary period: Yearly

Closing: 16/01/2025 23:59

Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Job Overview

Job Title: Emergency Department Receptionist

(1 year Fixed Term Contract to cover long term leave)

Band: Band 3

Division: Emergency & Urgent Care

Hours: 37.5 — Flexible shift pattern including days, evenings, nights and weekends

Annual Leave: 27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years of NHS service

Accountable to: ED Senior Support Officer

Responsible to: Emergency Department Service Manager

Main Duties of the Job

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients.

Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries, and undertake a range of administrative duties to support the effective running of the department.

Hours
The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights, and weekends.

Main Duties

The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.

• Registering and greeting patients on arrival.
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital.
• Deal with queries face to face, on the telephone or via fax.
• Ordering notes for patient admission, for doctor\’s perusal and soft tissue clinic.
• Scanning of CAS Cards and LAS PRF documentation.
• Ensuring accurate data entry of patient data on all systems.
• Amend patient and GP details as required.
• Book appointments for fracture clinic and soft tissue clinic.
• Logging all IT issues and notifying Senior Administration colleagues log number(s).
• Ensuring that scanned \’red top\’ referrals and fracture clinic appointments are taken to the appropriate department each day.
• Collecting discharge paperwork from the Urgent Care Centre (UCC) and Emergency Care Departments including the GPs for scanning.
• Keeping workstations neat and tidy at all times.
• Ensuring that the porters collect the confidential waste as well as the bags for coding and health records.
• To gain comprehensive understanding of Medway EPR computer system, providing support to new users and existing staff.
• To deal with enquiries from patients and staff, both internal and external.
• Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.

Person Specification

Skills

• Excellent interpersonal written and verbal communication skills.
• Ability to multitask with attention to details.

Experience/Qualifications

• Minimum 2 years NHS experience or equivalent receptionist experience role.
• GCSE (5 grades A-C) or equivalent experience.
• Knowledge of medical terminology.

Knowledge

• Excellent working knowledge of data protection.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults.

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct.

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form:

• Provide only business email address for your referees – we are unable to request references from Yahoo, Hotmail, Gmail accounts.
• Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Other important information:

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

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