At a Glance
- Tasks: Coordinate patient discharges, ensuring smooth processes and effective communication with teams and families.
- Company: Join a leading Trust dedicated to innovative and compassionate healthcare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in patients' lives by facilitating their safe return home.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 37338 - 44962 £ per year.
The post holder will provide a comprehensive service to the Trust with a focus to facilitate effective discharge planning and timely discharge of patients who no longer require an acute bed in the hospital. This will be achieved through working closely with the ward based multi-disciplinary teams, the EIM site team, allied services e.g., pharmacy, transport, pathology, and community partners (health and social care). To plan and facilitate timely discharges using agreed processes for patients from point of admission to the hospital to the discharge of patients to their own home or alternative care facilities. This is a patient facing role with most of your time spent in ward areas liaising with patients and their families along with members of the multidisciplinary ward team. Ensure that the ward team and professionals from other agencies involved in the onward care of patients are informed of all plans relating to their discharge. To ensure that IT systems supporting the function of discharge are populated with timely and accurate information and updated regularly to ensure a 'real time' understanding of the wards current and predicted capacity. Carry out daily practice in line with our Trust values: Innovation, Compassion, Accountability, Respect, Excellence.
Flow coordination refers to the management of all aspects of patient flow from admission to discharge.
MAIN DUTIES – Flow Coordinator- Support safe, efficient discharge processes and reduce patient length of stay by leading discharge planning for clinically ready patients.
- Ensure smooth ward processes from admission to discharge, acting as the key contact for MDT, EIM, Site Team, and stakeholders.
- Attend daily board rounds, prioritising patients with planned discharge dates (PDD) within 48 hours.
- Update clinical systems (e.g. Patient Flow) with accurate discharge information, actions, and delays.
- Ensure completion of discharge checklists (TICKED), including medications, referrals, transport, and communication with patients and families.
- Monitor outstanding investigations and escalate delays promptly to maintain flow.
- Confirm care arrangements with relevant teams and communicate clearly with all parties.
- Work closely with MDTs, therapists, social and community services to ensure continuity of care and challenge delays where appropriate.
- Maintain confidentiality and act as first point of contact for discharge queries.
- Facilitate clear communication and manage sensitive conversations effectively.
- Keep accurate records and lift issues beyond scope.
- Follow Trust policies, manage workload flexibly, and support administrative tasks such as transport booking, documentation, and staff induction.
- Maintain safe practice, support service improvement, and adhere to equality, diversity, and professional standards.
Whittington Mission, Vision and Goals: We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission: Helping local people live longer, healthier lives.
Our vision: Provide safe, personal, co-ordinated care for the community we serve.
Our goals:
- To secure the best possible health and wellbeing for all our community.
- To integrate and coordinate care in person-centred teams.
- To deliver consistent, high quality, safe services.
- To support our patients and users in being active partners in their care.
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research.
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population.
Whittington Values: Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do. Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
Discharge Flow Coordinator employer: Whittington Health
Islington CAMHS is an exceptional employer dedicated to fostering a supportive and inclusive work environment for mental health professionals. With a strong emphasis on employee growth, we offer opportunities for professional development and flexible working arrangements, including optional evening clinics to better serve our community. Our commitment to diversity and improving health outcomes for vulnerable families makes this a meaningful place to work, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Discharge Flow Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Whittington Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Whittington Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Whittington Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Discharge Flow Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Whittington Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Whittington Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Whittington Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Whittington Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Whittington Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Whittington Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
