At a Glance
- Tasks: Support digital transformation projects and provide technical assistance for successful implementation.
- Company: Join a Trust known for innovation and commitment to community health.
- Benefits: Gain valuable experience, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and customer service.
- Why this job: Make a real difference in healthcare by enhancing digital services for the community.
- Qualifications: Strong organisational skills and a passion for technology and project support.
The predicted salary is between 30000 - 40000 £ per year.
The Digital Project Support Officer will support the delivery of digital transformation and technology projects across the Trust. The postholder will provide project administration, coordination, and technical support to ensure the successful implementation, maintenance and upgrade of digital systems and services.
Working under the guidance of the Digital Project Manager, the postholder will assist in planning and delivering projects, undertake technical deployment activities, liaise with stakeholders, and contribute to the successful achievement of project objectives.
- Provide administrative and technical support for digital projects, including diary management, meeting coordination, agenda preparation, minute taking, and timely distribution of project documentation.
- Maintain project records (plans, risk registers, issue logs, action trackers, status reports) to support effective governance and delivery.
- Liaise with third-party suppliers, partner organisations, service users, and internal stakeholders to gather requirements, resolve issues, and support delivery of project objectives.
- Assist in developing guidance documents, training materials, user reference guides, standard operating procedures, and project communications.
- Support digital project delivery through imaging, deployment, installation and configuration of client devices and hardware.
- Transport, install, and maintain IT equipment across Trust sites.
- Create and maintain user accounts and access permissions, including Active Directory and NHS Mail.
- Investigate, troubleshoot and resolve IM&T incidents and service requests, ensuring issues are logged, monitored and resolved within agreed timescales.
- Maintain asset management records, oversee equipment deployment and decommissioning, and support system testing and UAT.
- Complete tasks per project deadlines, the IM&T Work Plan and guidance from the Digital Project Manager.
- Promote a customer-focused service by maintaining technical knowledge, complying with Trust policies, information governance and cyber security standards.
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission: Helping local people live longer, healthier lives.
Our vision: Provide safe, personal, co-ordinated care for the community we serve.
Our goals:
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in person-centred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
