At a Glance
- Tasks: Manage patient pathways and provide essential administrative support in a dynamic healthcare environment.
- Company: Join Whittington Health NHS Trust, dedicated to serving a diverse community.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a supportive and multicultural setting.
- Why this job: Be part of a transformative team improving patient experiences and pathways.
- Qualifications: NVQ 3 or equivalent, with experience in busy office environments and customer service.
The predicted salary is between 30630 - 32346 £ per year.
An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways. The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties. The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients. Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.
Main duties of the job:
- Maintaining modality diaries, coordinating the requirements of each modality service and providing efficient administration support to both the Admin and Clerical teams and clinical teams.
- Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified.
- To attend focus groups and referrers to promote the services provided by the CDC.
Detailed job description and main responsibilities:
- To act as point of contact for patients and their representatives who contact the modalities and specific areas within imaging, phlebotomy, and ophthalmology.
- To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed.
- To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
- The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary improvements.
Person specification:
- Qualifications: NVQ 3 or equivalent.
- Experience: Experience of working in a busy office environment making appointments, problem solving and working with the general public. NHS experience. Experience of working in a hospital. Experience of working in a multicultural environment. Experience supervising others.
- Skills and Behaviour: Ability to deal with situations calmly and confidently. Ability to plan and prioritise workload and to meet tight deadlines. Proven time management, problem solving skills and organisational skills. Ability to effectively organise own and others workload with the minimum of supervision. Ability to use the Electronic Record (EPR) or equivalent systems. Ability to supervise others. Ability to use PowerPoint.
- Knowledge: Knowledge of requirements of confidentiality and the Data Protection Act. Highly motivated and enthusiastic individual. Able to maintain high standards of diplomacy and confidentiality. Able to work autonomously as well as within a team. Sensitive to others needs and helpful in approach. Tactful, resilient and with the ability to use own initiative. Good stress management skills and able to work effectively in a highly pressurised environment. Ability to show empathy to patients and colleagues. Customer orientated approach. Knowledge of medical terminology.
Safeguarding Children and Adults:
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. This will require you to:
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
- Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
- Ensure you are familiar and comply with local protocols and systems for information sharing.
- Know the appropriate contact numbers and required reporting lines.
- Participate in required training and supervision.
- Comply with required professional boundaries and codes of conduct.
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Administrative/ Patient Experience Officer - Wood Green CDC employer: Whittington Health
Whittington Health NHS Trust is an exceptional employer, offering a supportive and inclusive work environment at the Wood Green Community Diagnostic Centre. With a strong commitment to employee development and a diverse workforce, we provide opportunities for growth while ensuring that our staff can make a meaningful impact on patient care. Join us in a role that not only values your contributions but also fosters a culture of collaboration and innovation in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative/ Patient Experience Officer - Wood Green CDC
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Whittington Health. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the NHS values and how they relate to patient experience. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in patients' lives.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your ability to handle busy environments and your problem-solving skills, as these are key for the Administrative/Patient Experience Officer role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show us that you’re really interested in the position.
We think you need these skills to ace Administrative/ Patient Experience Officer - Wood Green CDC
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative/Patient Experience Officer. We want to see how you can contribute to improving patient pathways, so don’t hold back!
Showcase Your Experience:If you've got experience in a busy office or NHS environment, make it shine! We love seeing candidates who can handle appointments and liaise with the public, so share those stories that demonstrate your problem-solving skills.
Be Personable:This role is all about communication and empathy. When writing your application, let your personality come through. We’re looking for someone with a 'can do' attitude, so don’t be afraid to show us your enthusiasm for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Whittington Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrative/Patient Experience Officer role. Familiarise yourself with patient pathways, appointment management, and the importance of patient feedback. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves liaising with patients and working within a team, be prepared to discuss your experience in customer service and how you've handled challenging situations. Share specific examples that highlight your ability to empathise with patients and work collaboratively with colleagues.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and organisational abilities. Be ready to talk about how you prioritise tasks and manage your workload effectively. You could even mention any tools or methods you use to stay organised, which will show that you can handle the demands of a busy office environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how they measure success in this role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
