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- Tasks: Join a dynamic team as a Ward Clerk, providing essential administrative support in a fast-paced environment.
- Company: Whittington Health NHS Trust is dedicated to serving a diverse community with accessible healthcare services.
- Benefits: Enjoy flexible working hours and the opportunity to make a real impact in patient care.
- Why this job: This role offers a chance to develop skills while contributing to meaningful healthcare services.
- Qualifications: Good standard of education, strong communication skills, and some NHS experience preferred.
- Other info: Be part of a supportive team that values diversity and promotes professional growth.
The predicted salary is between 24000 - 33600 £ per year.
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Ward Clerk- Care of Older People (COOP), London
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Client:
Whittington Health NHS Trust
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bab8c04a480b
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job overview
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 3 Ward Clerk to work within dedicated specialty areas.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.
The ideal candidate will have NHS experience and a flexible approach to work. They willtake responsibility, without close supervision, for providing administrative support to theEmergency and Integrated Medicine Acute Wards. The post holder will answer telephone callsand redirect as necessary, carrying out their duties in a polite and professional manner.This is apatient facing role and will require an individual who has a calm demeanour and an ability towork inadynamicenvironment.
Thepostwill startassoonaspossible.
Main duties of the job
Toliaisewitharangeofotherhealthprofessionalsanddepartmentswithinthehospitalensuringthedepartmentinterfacesefficientlywiththem. Torespectpatientandstaffconfidentiality. Attend and participate in regular team meetings for the ward and any others as required and toparticipate indiscussionsconcerningwaystoimprovetheprovisions of service. RaiseanyproblemsorquerieswiththeWard Manager/ChargeNurseoryourlinemanager. Ensure compliance with all Trust policies regarding absence, annual, sick and other leave;sickness where possible must be reported to the Supervisor two hours before start of duty onthedayofsickness. Use of computerised systems, an email facility, and a telephone voicemail system. Toopenmail andactionasappropriate. Respondingtotelephonequeriesinaprofessionalandcourteousmanner,redirectingtotheappropriatepersonandescalatinganyissuestotheChargeNurse.
Job overview
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 3 Ward Clerk to work within dedicated specialty areas.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.
The ideal candidate will have NHS experience and a flexible approach to work. They willtake responsibility, without close supervision, for providing administrative support to theEmergency and Integrated Medicine Acute Wards. The post holder will answer telephone callsand redirect as necessary, carrying out their duties in a polite and professional manner.This is apatient facing role and will require an individual who has a calm demeanour and an ability towork inadynamicenvironment.
Thepostwill startassoonaspossible.
Main duties of the job
Toliaisewitharangeofotherhealthprofessionalsanddepartmentswithinthehospitalensuringthedepartmentinterfacesefficientlywiththem. Torespectpatientandstaffconfidentiality. Attend and participate in regular team meetings for the ward and any others as required and toparticipate indiscussionsconcerningwaystoimprovetheprovisions of service. RaiseanyproblemsorquerieswiththeWard Manager/ChargeNurseoryourlinemanager. Ensure compliance with all Trust policies regarding absence, annual, sick and other leave;sickness where possible must be reported to the Supervisor two hours before start of duty onthedayofsickness. Use of computerised systems, an email facility, and a telephone voicemail system. Toopenmail andactionasappropriate. Respondingtotelephonequeriesinaprofessionalandcourteousmanner,redirectingtotheappropriatepersonandescalatinganyissuestotheChargeNurse.
Maintainingthestockandsupplyofprintedstationerytoensureconstantavailabilityforthenursesanddoctors.
Greetingpatientsandvisitorsandnotifyingpatients’nurse thattherearevisitors
To work closely with the discharge team in facilitating safe and efficient discharge processes.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
WardClerkDuties
Maintain case notes in line with policy, arranging for case notes to be merged where required.
RegisteringpatientsonMedway,transferringtootherwardsanddischarging.
Updating patients’ details on the electronic patient register (EPR) to a very high degree ofaccuracy.
Maintaining patient transfer book and updating patient status whiteboard where required.
Uploading “FriendsandFamily Test”patientfeedback totheMeridiansystem.
Locatingthewhereabouts ofcase notesandcollectingasrequired.
Bookingofinterpreters,greetinguponarrivalandreferringtorelevantstaff.
Othersupportingactivities:
Maintainprofessional,friendly,customerfocusedrelationshipswithpatientsontheward
Stockingtheleafletrack
Liaisewiththenurseinchargetoestablishpriorities
Bookingofvolunteerservices
Tophotocopy,collateandfilereports,resultsandinformationsheetsasrequested.
Orderstockonanad-hocbasiswiththeWardManager.
Beresponsibleforreportingfaultsandmaintenanceproblemswithintheward and following up with Ward Manager/Nurse in charge.
Ensurethatallcommunicationsaredealtwithconfidentiallyanddiscreetlyandthatasensitiveapproachisused.
TrainingandDevelopment
Tobeappraisedannuallyaspart ofthe TrustsIndividualPerformancereviewandPersonal
Person specification
Experience/Qualifications/Training
Essential criteria
Desirable criteria
Knowledge
Essential criteria
Skills
Essential criteria
Desirable criteria
Other Requirements
Essential criteria
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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Ward Clerk- Care of Older People (COOP) employer: Whittington Health NHS Trust
Contact Detail:
Whittington Health NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk- Care of Older People (COOP)
✨Tip Number 1
Familiarise yourself with the NHS environment and its specific protocols. Understanding how the NHS operates, especially in a ward setting, will give you an edge during interviews and help you demonstrate your readiness for the role.
✨Tip Number 2
Highlight your interpersonal skills in conversations with potential colleagues or during networking events. Since this role requires excellent communication, showcasing your ability to connect with others can make a strong impression.
✨Tip Number 3
Prepare to discuss your experience with administrative tasks and how you've handled pressure in previous roles. Being able to provide specific examples will show that you're capable of managing the fast-paced environment of a ward clerk.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights about the team dynamics and expectations. This can help you tailor your approach and demonstrate your genuine interest in the position when you apply.
We think you need these skills to ace Ward Clerk- Care of Older People (COOP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any NHS experience. Emphasise your organisational skills and ability to work under pressure, as these are key for the Ward Clerk role.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to Whittington Health NHS Trust. Mention specific examples of how your skills align with the job requirements, particularly your interpersonal and communication skills.
Highlight Relevant Skills: Clearly outline your computer literacy and familiarity with office procedures in your application. Mention your attention to detail, especially regarding patient confidentiality and data protection, which are crucial in a healthcare environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as excellent written English skills are essential for this position.
How to prepare for a job interview at Whittington Health NHS Trust
✨Show Your Organisational Skills
As a Ward Clerk, you'll need to demonstrate your ability to stay organised in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained order under pressure.
✨Highlight Your Communication Skills
Excellent interpersonal skills are crucial for this role. Be ready to discuss how you've effectively communicated with colleagues and patients in previous positions, especially in challenging situations.
✨Familiarise Yourself with NHS Procedures
Having prior NHS experience is a plus. Brush up on common NHS protocols and procedures, as well as the importance of confidentiality and data protection, to show that you're well-prepared for the role.
✨Demonstrate Flexibility and Teamwork
This position requires a flexible approach to work and the ability to collaborate with various health professionals. Share instances where you've adapted to changing circumstances or worked effectively within a team to achieve a common goal.
