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For Companies At a Glance
- Tasks: Lead the team, ensure smooth operations, and deliver exceptional customer service.
- Company: Whittard of Chelsea, a brand with a rich heritage in tea and coffee.
- Benefits: Monthly product allowance, wellbeing resources, and family-friendly policies.
- Other info: Flexible schedule required; great opportunity for personal and professional growth.
- Why this job: Be part of a passionate team creating memorable experiences for customers.
- Qualifications: Experience in retail supervision and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
At Whittard of Chelsea, we’ve been sharing the joy of tea, coffee and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we’re looking for a Retail Supervisor to help lead our in-store experience and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic. You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 5 days.
A Day in the Life
- Customer Obsessed: Leading by example, you’ll deliver exceptional service that brings our products to life - inviting customers to discover, taste and enjoy. You’ll empower your team to be friendly, proactive and informed, creating loyal customers who return again and again.
- Operationally Sharp: Whether it’s cash handling, deliveries, visual merchandising or health and safety, you’ll take pride in a well-run store. You’ll follow key processes, manage stock efficiently, and ensure everything’s in place for a great customer and colleague experience.
- A Team Energiser: You’ll take the lead during shifts - organising daily activities, assigning tasks, and keeping everyone on track. You’ll give clear direction, offer on-the-spot coaching, and help build confidence in those around you.
- Commercially Switched-On: By reviewing store performance, KPIs and commercial data, you’ll make smart decisions that drive sales. From adapting team focus to adjusting layouts or sampling, you’ll understand how to turn insight into impact.
- A Bridge Between Teams: Acting as the link between sales advisors and store management, you’ll keep communication flowing, solve challenges as they arise, and create a culture where everyone feels heard, supported, and motivated. And when the management team is away, you’ll take the reins - ensuring the store runs just as smoothly and successfully in their absence.
What Makes You Exceptional?
We’re looking for someone who brings energy, structure, and a passion for helping others succeed. You’ll bring:
- Experience in a supervisory or team lead role in a fast-paced retail environment.
- A confident, hands-on approach to delegating and leading shifts.
- Strong communication skills and a positive, problem-solving attitude.
- Commercial awareness - you know how to read the numbers and turn them into action.
- A commitment to customer service, always looking for ways to surprise and delight.
- Professionalism, integrity, and pride in being a Whittard ambassador.
Why Whittard?
At Whittard, we do more than sell tea, coffee and hot chocolate - we create moments of discovery. As a Retail Supervisor, you’ll play a vital role in delivering those moments every day. You’ll be supported by a passionate team, encouraged to grow, and celebrated for what you bring. You’ll also enjoy:
- Monthly product allowance – a little perk with every pay cheque.
- Wellbeing resources & family-friendly policies – because we care about the whole you.
- And much, much more...
Supervisor - Oxford employer: Whittard Trading Limited
Contact Detail:
Whittard Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Oxford
✨Tip Number 1
Get to know the company! Before your interview, dive into Whittard's history and values. This way, you can show off your passion for tea, coffee, and hot chocolate while aligning with their customer-obsessed culture.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past roles where you’ve energised a team or solved a problem on the shop floor. Being able to share these stories will highlight your hands-on approach and make you stand out.
✨Tip Number 3
Be ready to discuss numbers! Brush up on how to read KPIs and commercial data. Whittard wants someone who can turn insights into action, so come prepared to chat about how you've driven sales in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Whittard family. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor - Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about times when you've motivated your team or handled challenges effectively, showing us that you're ready to energise the shop floor.
Be Commercially Aware: We love candidates who understand the numbers! In your application, mention any experience you have with sales targets or KPIs, and how you've used data to make smart decisions that positively impacted your store's performance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better, so don’t hesitate!
How to prepare for a job interview at Whittard Trading Limited
✨Know Your Whittard Magic
Before the interview, dive into Whittard's history and values. Understand their commitment to quality and customer service. This will help you connect your own experiences to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you've successfully led a team or managed a shift. Highlight how you energised your team, delegated tasks, and ensured smooth operations. This will demonstrate your capability as a Retail Supervisor and your hands-on approach.
✨Be Customer Obsessed
Think of specific instances where you went above and beyond for a customer. Share these stories during your interview to illustrate your commitment to exceptional service. Remember, Whittard values creating memorable experiences, so show them how you can contribute to that.
✨Understand the Numbers
Brush up on basic retail KPIs and how they impact store performance. Be ready to discuss how you've used data to make decisions in previous roles. This will highlight your commercial awareness and ability to drive sales, which is crucial for the Supervisor role.