At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences and driving store sales.
- Company: Whittard of Chelsea, a legacy brand crafting delightful tea, coffee, and hot chocolate since 1886.
- Benefits: Flexible working, monthly product allowance, wellness resources, and a discretionary bonus scheme.
- Other info: Opportunities for personal growth and a culture that celebrates your contributions.
- Why this job: Join us to inspire your team and create memorable moments for customers every day.
- Qualifications: 2+ years of retail management experience with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Step into a role where elegance meets excitement, where discovery isn’t just what we deliver to customers but what we inspire in our teams. At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. This role is dual sited across our York Parliament Street store and our York designer Outlet store.
A Day in the Life
Picture stepping into a vibrant store filled with energy and the enticing aroma of freshly brewed coffee. Your day begins by inspiring your team with an uplifting briefing, setting a positive tone for what lies ahead. Together, you create a warm, inviting atmosphere where every customer feels welcome and leaves with something truly special.
You’ll be:
- Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Customer loyalty is also important to us – our Whittard Rewards programme is something you’ll love speaking to customers about.
- Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. You’ll think commercially and act quickly.
- Team Focused: Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you're always supporting your team to be their best and keeping morale high.
- Operationally Sharp: You’ll manage deliveries, keep displays pristine, and ensure your stock is accurate - never missing a beat when it comes to retail excellence. You’ll take pride in maintaining a clean, safe environment for both your team and your customers, making sure health and safety standards are always met and proactively addressing any issues before they arise.
- Locally Connected: You’ll look for ways to bring more people through the door - partnering with local businesses, joining community events, or tailoring promotions to your local customer base.
No two days are the same but every one is a chance to create something special, both for your team and your customers. Check out our Life in Store on our Careers page to find out more!
What Makes You Exceptional?
- Leadership Experience: 2+ years of retail management, leading high-performing teams in service orientated environments.
- A Customer-Focused Mindset: You’ll be passionate about extraordinary service, understanding that every customer touchpoint is an opportunity to leave a lasting impression.
- A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results-oriented.
Why Whittard?
At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer our colleagues the chance to grow alongside us, empowering them to uncover both the exceptional in Whittard and the exceptional in themselves. At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Add to that a culture of recognition, with awards and values-driven incentives that celebrate your contributions. We’ll make sure it’s all clearly communicated, so every opportunity is within reach.
Benefits include:
- Monthly product allowance
- Discretionary bonus scheme
- Auto-enrolment pension scheme and access to wellbeing resources
- Flexible working and family-friendly policies
If you’re ready to lead, inspire, and transform a store into a hub of exploration, then come and join the Whittard family, and let’s make something exceptional together.
Dual-Site Store Manager — York employer: Whittard Trading Limited
Whittard of Chelsea is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is encouraged to grow and thrive. With a focus on employee development, wellness initiatives, and a culture of recognition, we empower our staff to deliver extraordinary service while enjoying flexible working arrangements and a monthly product allowance. Join us in York, where you can lead a passionate team and create memorable experiences for our customers in a delightful retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dual-Site Store Manager — York
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Whittard's history and values. This way, you can show how your passion for exceptional service aligns with their mission. Plus, it’ll help you stand out as someone who truly cares about the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership experience and customer-focused mindset. Remember, they want to see how you inspire and motivate your team!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early to show you're serious about the role. During the chat, don’t just answer questions—ask insightful ones too! This shows your interest in the position and helps you gauge if Whittard is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a simple yet effective way to keep you top of mind!
We think you need these skills to ace Dual-Site Store Manager — York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for tea, coffee, and customer service shine through. We want to see how you connect with our brand and why you're excited about the role!
Tailor Your CV:Make sure your CV highlights your retail management experience and any leadership roles you've had. We love seeing how you've driven sales and supported your team in previous positions.
Be Specific:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a successful sales strategy or a team-building initiative, we want to know how you’ve made an impact!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Whittard.
How to prepare for a job interview at Whittard Trading Limited
✨Know Your Whittard
Before the interview, dive deep into Whittard's history and values. Understand their commitment to customer satisfaction and how they craft exceptional experiences. This knowledge will help you connect your leadership style and customer-focused mindset to their mission.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experience where you've successfully led a team in a retail environment. Highlight how you inspired your team, drove sales, and maintained high morale. Be ready to discuss how you can bring that same energy to both the York Parliament Street and York Outlet stores.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you've monitored sales and KPIs in previous roles. Share strategies you've implemented to boost performance, such as layout changes or promotional tactics. This will show that you're not just a people person but also someone who thinks commercially.
✨Engage with Local Community Ideas
Think about ways to connect Whittard with the local community in York. Bring ideas for partnerships with local businesses or community events that could drive foot traffic to the stores. This shows your proactive approach and understanding of the importance of being locally connected.
