At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer service, and ensure smooth store operations.
- Company: Whittard of Chelsea, a beloved brand with a rich heritage in tea and coffee.
- Benefits: Monthly product allowance, discretionary bonuses, and wellbeing resources.
- Other info: Be part of a vibrant community and enjoy career development opportunities.
- Why this job: Join a supportive environment where you can grow your leadership skills and make an impact.
- Qualifications: Experience in retail management, strong coaching abilities, and a passion for customer experiences.
The predicted salary is between 25000 - 30000 £ per year.
At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life through passion, performance, and pride. We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork.
A Day in the Life
- Customer Connection: You’ll lead from the front—welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
- Team Leadership: From giving live feedback to managing rotas and motivating through busy spells, you’ll set the tone for a positive and high‑performing team culture. You’ll help induct, train, and develop colleagues—celebrating wins and building confidence every step of the way.
- Commercial Focus: You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
- Operational Efficiency: Stock counts, deliveries, H&S compliance—you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
- Local Involvement: Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.
What Makes You Exceptional?
We’re looking for someone who’s ready to take their next step in leadership—and do it with energy, confidence, and a love for retail. You’ll bring:
- Experience in a supervisory or assistant management role within a retail environment.
- A natural ability to coach, motivate, and lead by example.
- Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
- A proactive mindset—someone who spots what needs doing and takes action.
- Great organisation and time management, juggling tasks while staying customer‑focused.
- A genuine passion for creating brilliant customer experiences—and sharing your product knowledge with pride.
Why Whittard?
We’re proud of our heritage, but our focus is on the future—nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready. You’ll also enjoy:
- Monthly product allowance – a little treat with every pay cheque.
- Discretionary bonus scheme – because great work should be recognised.
- Wellbeing resources & family‑friendly policies – because we care about the whole you.
- Opportunities to connect across stores and head office – be part of something bigger.
Deputy Manager Maternity Cover - York Parliament St. employer: Whittard Trading Limited
At Whittard of Chelsea, we pride ourselves on being an exceptional employer that values passion, performance, and pride in our heritage. As a Deputy Manager at our York Parliament St. location, you will not only lead a dynamic team but also enjoy a supportive work culture that prioritises employee growth and wellbeing, with benefits like a monthly product allowance and a discretionary bonus scheme. Join us to inspire delightful moments for our customers while developing your leadership skills in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Maternity Cover - York Parliament St.
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the store or check out their social media. This will help you understand what Whittard of Chelsea values and how you can fit into their team.
✨Tip Number 2
Practice your storytelling skills! Since you'll be showcasing products and creating memorable experiences, think of a few engaging stories about your past retail experiences that highlight your leadership and customer service skills.
✨Tip Number 3
Show off your commercial focus! Be ready to discuss how you've used data in previous roles to drive performance. Bring examples of KPIs you've tracked and how they influenced your decisions—this will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in joining the Whittard family.
We think you need these skills to ace Deputy Manager Maternity Cover - York Parliament St.
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your love for retail shine through! Share specific examples of how you've created brilliant customer experiences in the past. We want to see that energy and enthusiasm for what we do at Whittard.
Highlight Your Leadership Skills:As a Deputy Manager, you'll be leading a team, so make sure to showcase your supervisory experience. Talk about times when you've motivated your team or solved challenges on the shop floor. We’re looking for someone who can inspire others!
Be Data-Driven:Mention your experience with KPIs and how you've used data to influence decisions in previous roles. We love candidates who can spot trends and adapt their approach based on performance metrics—so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join the Whittard family!
How to prepare for a job interview at Whittard Trading Limited
✨Know Your Whittard Story
Before your interview, dive into Whittard's history and values. Understanding their passion for tea, coffee, and hot chocolate will help you connect with the brand during your conversation. Be ready to share how your own experiences align with their mission of creating exceptional customer moments.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past roles where you've successfully coached or inspired others. Highlight specific situations where your leadership made a difference in performance or customer experience.
✨Get Familiar with KPIs
Brush up on key performance indicators relevant to retail, such as conversion rates and average transaction value. Be prepared to discuss how you've used data to drive decisions in previous roles. This shows that you're not just a people person but also commercially savvy.
✨Bring Your Customer Experience A-Game
Whittard values exceptional customer service, so think of ways you've created memorable experiences for customers in the past. Share stories that highlight your product knowledge and how you've engaged customers through storytelling or tastings. This will show your genuine passion for the role.
