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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store sales.
- Company: Join Whittard of Chelsea, a beloved brand with a rich heritage in tea and coffee.
- Benefits: Enjoy up to 50% discount, monthly product allowance, and flexible working options.
- Other info: Opportunities for career development and wellness initiatives to keep you thriving.
- Why this job: Be part of a supportive culture that values your growth and celebrates diversity.
- Qualifications: 2+ years of retail management experience and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. We’re looking for a visionary Dual Site Store Manager across our York Parliament St and York Outlet sites to continue that legacy.
You'll be:
- Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Customer loyalty is also important to us – our Whittard Rewards programme is something you’ll love speaking to customers about.
- Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. You’ll think commercially and act quickly.
- Team Focused: Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you're always supporting your team to be their best and keeping morale high.
- Operationally Sharp: You'll manage deliveries, keep displays pristine, and ensure your stock is accurate - never missing a beat when it comes to retail excellence. You’ll take pride in maintaining a clean, safe environment for both your team and your customers, making sure health and safety standards are always met and proactively addressing any issues before they arise.
- Locally Connected: You’ll look for ways to bring more people through the door - partnering with local businesses, joining community events, or tailoring promotions to your local customer base.
What Makes You Exceptional? We’re looking for someone with:
- Leadership Experience: 2+ years of retail management, leading high-performing teams in service orientated environments.
- A Customer-Focused Mindset: You’ll be passionate about extraordinary service, understanding that every customer touchpoint is an opportunity to leave a lasting impression.
- A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results-oriented.
Why Whittard? At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer our colleagues the chance to grow alongside us, empowering them to uncover both the exceptional in Whittard and the exceptional in themselves. At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Add to that a culture of recognition, with awards and values-driven incentives that celebrate your contributions. We’ll make sure it’s all clearly communicated, so every opportunity is within reach.
Your Perks & Benefits Include:
- Up to 50% store discount to discover our fantastic products.
- Monthly product allowance (too tempting to resist).
- Discretionary bonus scheme.
- Auto-enrolment pension scheme and access to wellbeing resources.
- Flexible working and family-friendly policies.
- … And much much more!
Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.
Retail Store Manager in York employer: Whittard of Chelsea
Contact Detail:
Whittard of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in York
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Whittard's history and values. This will help you connect your experience with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Show off your customer obsession! Prepare examples of how you've gone above and beyond for customers in the past. Whittard loves a good story about creating memorable experiences, so make sure to highlight your successes.
✨Tip Number 3
Be ready to discuss your leadership style! Think about how you've motivated teams and driven performance in previous roles. Whittard is looking for someone who can inspire their team, so come armed with examples of how you've done this.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their community initiatives or how they support employee growth. This not only demonstrates your enthusiasm but also helps you gauge if Whittard is the right fit for you.
We think you need these skills to ace Retail Store Manager in York
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for exceptional customer service shine through. Share specific examples of how you've delighted customers in the past and how you plan to continue that legacy at Whittard.
Highlight Your Leadership Experience: Make sure to emphasise your retail management experience. We want to see how you've led teams to success, so include any achievements or challenges you've overcome while keeping morale high.
Be Commercially Savvy: Demonstrate your understanding of sales and KPIs in your application. Talk about how you've used data to drive results and how you plan to keep our stores thriving in a competitive market.
Tailor Your Application to Us: Take the time to personalise your application for Whittard. Mention our values and how they resonate with you. We love seeing candidates who are genuinely excited about joining our team, so don’t hold back!
How to prepare for a job interview at Whittard of Chelsea
✨Know Your Whittard
Before the interview, dive deep into Whittard of Chelsea's history and values. Understand their products, especially their tea, coffee, and hot chocolate offerings. This knowledge will help you connect with the brand and show your passion for their customer-focused approach.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you motivated your team, improved sales, or enhanced customer satisfaction. Be ready to discuss specific KPIs you’ve monitored and how you’ve driven performance in previous roles.
✨Demonstrate Customer Obsession
Think of ways you can enhance customer loyalty and satisfaction. Be prepared to share ideas on how to engage customers with the Whittard Rewards programme and how you would create memorable experiences in-store. Show that you understand the importance of every customer interaction.
✨Be Operationally Sharp
Familiarise yourself with retail operations, including stock management and health and safety standards. During the interview, discuss how you’ve maintained operational excellence in previous roles. Share strategies you’ve used to keep displays pristine and ensure a clean environment for both staff and customers.