At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences in our vibrant stores.
- Company: Join Whittard of Chelsea, a beloved brand with a rich heritage in tea and coffee.
- Benefits: Enjoy up to 50% discount, wellness resources, and flexible working options.
- Other info: Opportunities for personal development and collaboration across our store network.
- Why this job: Be part of a supportive family culture that values your voice and growth.
- Qualifications: 2+ years of retail management experience and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. We’re looking for a visionary Dual Site Store Manager across our York Parliament St and York Outlet sites to continue that legacy.
Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands-on in driving your store sales.
Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you're always supporting your team to be their best and keeping morale high.
Operationally Sharp: You'll manage deliveries, keep displays pristine, and ensure your stock is accurate—never missing a beat when it comes to retail excellence.
Locally Connected: You’ll look for ways to bring more people through the door—partnering with local businesses, joining community events, or tailoring promotions to your local customer base.
Leadership Experience: 2+ years of retail management, leading high-performing teams in service-oriented environments.
A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results-oriented.
At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments.
- Up to 50% store discount to discover our fantastic products.
- Monthly product allowance (too tempting to resist).
- Discretionary bonus scheme.
- Auto-enrolment pension scheme and access to wellbeing resources.
- Flexible working and family-friendly policies.
Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.
Retail Shops Manager in York employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is encouraged to thrive and grow. With tailored development opportunities, generous employee benefits including up to 50% store discount, and a commitment to wellness, you will find a rewarding environment that values your contributions and promotes a sense of community. As a Dual Site Store Manager in York, you will play a pivotal role in driving sales while enjoying the unique advantage of connecting with local customers and businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shops Manager in York
✨Tip Number 1
Get to know the company inside out! Research Whittard of Chelsea's history, values, and products. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in retail management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Whittard family and ready to contribute to our legacy.
We think you need these skills to ace Retail Shops Manager in York
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've delighted customers in the past and how you plan to keep that spirit alive at Whittard.
Highlight Your Leadership Skills:We want to see your leadership experience front and centre. Talk about how you've motivated teams, tackled challenges, and driven performance in previous roles. Make it clear that you're ready to support and inspire your team!
Be Operationally Savvy:Don’t forget to mention your knack for keeping things running smoothly! Discuss your experience with stock management, display setups, and any operational improvements you've implemented. We love a candidate who’s sharp on the details!
Connect with the Community:Show us how you can bring people through our doors! Share ideas on how you’ve engaged with local businesses or community events in the past. We’re all about building connections, so let your creativity flow in your application!
How to prepare for a job interview at Whittard of Chelsea
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Whittard's range of teas, coffees, and hot chocolates. Being able to discuss specific products and their unique qualities will show your passion for the brand and your customer-obsessed mindset.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved performance. Highlight how you’ve motivated staff, managed challenges, and driven sales, as this aligns perfectly with the performance-driven aspect of the role.
✨Demonstrate Your Community Engagement
Think of ways you could connect with the local community around the York sites. Bring ideas to the table about potential partnerships or events that could attract more customers. This shows you’re not just focused on sales but also on building relationships.
✨Be Ready to Discuss Operational Excellence
Brush up on your knowledge of retail operations, including stock management and display techniques. Be prepared to discuss how you would maintain high standards in these areas, as operational sharpness is key to success in this role.
