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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and boost sales.
- Company: Join Whittard, a luxury tea and coffee brand with a rich history since 1886.
- Benefits: Enjoy 33 days holiday, generous bonuses, and professional development opportunities.
- Why this job: Be part of a passionate team that values customer experience and celebrates success.
- Qualifications: Must have at least 3 years of retail management experience.
- Other info: Opportunity to grow the brand locally and manage a high-performing team.
The predicted salary is between 28800 - 43200 £ per year.
At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and you could be part of our story in this new Store Manager role at our store in Glasgow.
As Store Manager for Whittard, you will create a welcoming environment with exceptional customer service and leadership. You will boost sales across the store and benefit from a generous bonus based on targets achieved, 33 days holiday, and investment in your professional development.
Your role will champion Whittard, growing the brand locally by encouraging your team to provide customer service that keeps customers coming back. This role requires you to have a minimum of 3 years retail management experience.
- Providing and leading your team in first-class customer service.
- Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, guiding them to their perfect purchase.
- Monitoring store KPIs and implementing improvements where needed.
- Ensuring Health & Safety, Food Safety, cash handling, delivery, and reporting processes are followed and reviewed.
- Managing your team’s sickness absences, holiday, and performance.
- Developing the best team possible with long-term succession strategies, development plans, quarterly reviews, and providing on-the-spot feedback, while celebrating successes to increase employee engagement.
- Managing the implementation of in-store visual merchandising in line with Whittard guidelines.
- Providing feedback on best sellers and stock information to head office.
Previous retail management experience is essential, along with experience developing and leading high-performing teams, managing in-store operations, and driving sales. You should possess confident organizational skills, the ability to identify problems and provide solutions along with improvements, and enthusiasm and interest in our products.
Leading your team, you will drive sales while creating an unparalleled atmosphere that provides an excellent experience for customers, aligning them with the Whittard brand. You will lead by example, providing top-notch customer service and encouraging your team to do the same. Managing your team in action, you will celebrate successes and guide performance improvements. With store incentives throughout the year, including individual rewards and team benefits, you will join a company that celebrates its team at every turn.
Store Manager - Glasgow employer: Whittard Of Chelsea
Contact Detail:
Whittard Of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Glasgow
✨Tip Number 1
Familiarise yourself with Whittard's products and brand values. Understanding the luxury tea and coffee market will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved team performance or customer satisfaction.
✨Tip Number 3
Research the Glasgow store's current performance metrics and think about how you could enhance them. Being able to discuss potential improvements shows initiative and a results-driven mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Store Manager - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, particularly any leadership roles. Emphasise your achievements in driving sales and improving customer service, as these are key aspects of the Store Manager role at Whittard.
Craft a Compelling Cover Letter: In your cover letter, express your passion for tea and coffee, and how it aligns with Whittard's values. Discuss your approach to creating a welcoming environment and leading a team to success, showcasing your understanding of the brand.
Showcase Leadership Skills: Provide specific examples of how you've developed high-performing teams in your previous roles. Mention any strategies you've implemented for employee engagement and performance improvement, as this is crucial for the Store Manager position.
Highlight Customer Service Excellence: Demonstrate your commitment to exceptional customer service by sharing anecdotes or metrics from your past experiences. Explain how you would encourage your team to provide the same level of service that keeps customers returning to Whittard.
How to prepare for a job interview at Whittard Of Chelsea
✨Show Your Passion for Tea and Coffee
Whittard is all about luxury tea and coffee, so make sure to express your enthusiasm for their products during the interview. Share any personal experiences or knowledge you have about tea and coffee that could resonate with the brand's values.
✨Demonstrate Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them, handled challenges, and celebrated successes to boost morale.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've monitored and improved KPIs in previous roles, as this will show your analytical skills and commitment to driving sales.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you've had to resolve issues or improve customer satisfaction, and be prepared to share these stories.
