At a Glance
- Tasks: Create memorable customer experiences through tea, coffee, and hot chocolate.
- Company: Whittard of Chelsea, a brand with a rich history since 1886.
- Benefits: Up to 50% store discount, monthly product allowance, and wellbeing resources.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Join a warm, supportive team and grow your skills in a vibrant retail environment.
- Qualifications: Passion for customer service and a proactive, friendly approach.
The predicted salary is between 11 - 12 £ per hour.
Job Introduction
At Whittard of Chelsea, we’ve been curating extraordinary moments through tea, coffee, and hot chocolate since 1886.
In our flagship store, we invite customers to explore a world of flavour, craftsmanship, and discovery - and that starts with our passionate in-store teams.
We’re looking for a
Retail Sales Advisor who shares our love of service, storytelling, and exceptional customer experiences.
If you bring energy, curiosity, and a warm smile to every interaction, we’d love you on the team.
You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period.
We require availability of a minimum of 4 days. 4hr shifts across 4 days.
A Day in the Life of a Whittard Sales Advisor
Whether you're brewing the perfect sample or sharing your favourite blend, every shift is a chance to create something memorable.
You’ll play a key role in making every visit feel personal, inspiring customers to explore, taste, and return again.
- You’ll Be
- Customer-Obsessed: Bringing our products to life with enthusiasm and expert knowledge, encouraging customers to taste, learn, and discover.
- Sales-Savvy: Recommending bold new brews or highlighting seasonal gifts, confidently using upselling and cross-selling to boost sales.
- Team-Focused: Collaborating closely with colleagues, sharing knowledge, and supporting new team members. Reading handovers and contributing to a smooth, connected shift.
- Operationally Reliable: Maintaining clean, well-stocked displays and following store opening/closing routines to keep everything running like clockwork.
- Always Curious: Seeking feedback, staying up to date on new products, and looking for ways to improve your own performance and the customer experience.
No two days are quite the same, but every one is grounded in warm welcomes, great conversations, and the magic of a perfectly brewed cup.
What Makes You a Great Fit?
We’re looking for someone who thrives in a busy, customer-focused retail environment and takes pride in making every interaction count.
- You’ll Need
- A passion for customer service with a friendly, proactive approach
- Confidence using sales skills to enhance the customer experience
- A team-player mindset with great communication skills
- Strong attention to detail when it comes to store standards and operations
- Flexibility to work a range of shifts, including weekends and key trading periods
Retail experience is great—but if you’ve got the passion and positivity, we’ll teach you the rest.
Why Join Us?
At Whittard, you’ll find more than a job—you’ll find a culture of warmth, curiosity, and support.
We love helping our teams grow, whether that’s through hands-on training, new responsibilities, or just a daily dose of encouragement.
- You’ll Also Enjoy
- Up to 50% store discount – perfect for discovering your new favourites
- Monthly product allowance – a little treat every payday
- Access to wellbeing resources and family-friendly policies
- Opportunities to grow with us – this is just the beginning
- #J-18808-Ljbffr
Sales Advisor - Shaftesbury Avenue, London employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. With generous employee discounts and tailored development opportunities, we empower our Retail General Managers to lead high-performance teams while ensuring a premium customer experience. Join us to grow your career in a supportive environment that values passion and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Shaftesbury Avenue, London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Whittard of Chelsea, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor - Shaftesbury Avenue, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Whittard of Chelsea that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Whittard of Chelsea will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Whittard of Chelsea and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Whittard of Chelsea
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Whittard of Chelsea, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Whittard of Chelsea!
