At a Glance
- Tasks: Create memorable customer experiences through tea, coffee, and hot chocolate.
- Company: Join Whittard of Chelsea, a brand with over 130 years of heritage.
- Benefits: Enjoy up to 50% store discount, monthly product allowance, and wellbeing resources.
- Other info: Flexible shifts available, including weekends, with opportunities for career development.
- Why this job: Be part of a warm, curious culture that supports your growth.
- Qualifications: Passion for customer service and a proactive, friendly approach.
The predicted salary is between 12 - 13 £ per hour.
At Whittard of Chelsea, we’ve been curating extraordinary moments through tea, coffee, and hot chocolate since 1886. In our flagship store, we invite customers to explore a world of flavour, craftsmanship, and discovery - and that starts with our passionate in‑store teams. We’re looking for a Retail Sales Advisor who shares our love of service, storytelling, and exceptional customer experiences. If you bring energy, curiosity, and a warm smile to every interaction, we’d love you on the team. You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 4 days.
A Day in the Life of a Whittard Sales Advisor
Whether you’re brewing the perfect sample or sharing your favourite blend, every shift is a chance to create something memorable. You’ll play a key role in making every visit feel personal, inspiring customers to explore, taste, and return again. You’ll be:
- Customer-Obsessed: Bringing our products to life with enthusiasm and expert knowledge, encouraging customers to taste, learn, and discover.
- Sales-Savvy: Recommending bold new brews or highlighting seasonal gifts, confidently using upselling and cross‑selling to boost sales.
- Team-Focused: Collaborating closely with colleagues, sharing knowledge, and supporting new team members. Reading handovers and contributing to a smooth, connected shift.
- Operationally Reliable: Maintaining clean, well‑stocked displays and following store opening/closing routines to keep everything running like clockwork.
- Always Curious: Seeking feedback, staying up to date on new products, and looking for ways to improve your own performance and the customer experience.
No two days are quite the same, but every one is grounded in warm welcomes, great conversations, and the magic of a perfectly brewed cup.
What Makes You a Great Fit?
We’re looking for someone who thrives in a busy, customer-focused retail environment and takes pride in making every interaction count. You’ll need:
- A passion for customer service with a friendly, proactive approach
- Confidence using sales skills to enhance the customer experience
- A team-player mindset with great communication skills
- Strong attention to detail when it comes to store standards and operations
- Flexibility to work a range of shifts, including weekends and key trading periods
Retail experience is great—but if you’ve got the passion and positivity, we’ll teach you the rest.
Why Join Us?
At Whittard, you’ll find more than a job—you’ll find a culture of warmth, curiosity, and support. We love helping our teams grow, whether that’s through hands‑on training, new responsibilities, or just a daily dose of encouragement. You’ll also enjoy:
- Up to 50% store discount – perfect for discovering your new favourites
- Monthly product allowance – a little treat every payday
- Access to wellbeing resources and family‑friendly policies
- Opportunities to grow with us – this is just the beginning
Ready to Bring Our Products to Life? If you’re excited to be part of something special, click Apply Now and join us on the journey.
Sales Advisor - Covent Garden employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. With generous employee discounts and tailored development opportunities, we empower our Retail General Managers to lead high-performance teams while ensuring a premium customer experience. Join us to grow your career in a supportive environment that values passion and excellence.
