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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers in a vibrant retail environment.
- Company: Whittard of Chelsea, a beloved brand since 1886, known for tea, coffee, and hot chocolate.
- Benefits: Enjoy up to 50% store discount, monthly product allowance, and wellbeing support.
- Why this job: Join a passionate team and develop your skills while thriving in a fast-paced setting.
- Qualifications: Experience in customer-facing roles and great communication skills are essential.
- Other info: Flexible shifts available, with opportunities for career growth within the company.
The predicted salary is between 11 - 16 £ per hour.
Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. In our London stores, we don't just serve drinks - we create moments of discovery and delight, even during the busiest day.
We're looking for a Retail Sales Advisor to join one of our vibrant, high-footfall London locations. If you thrive in a fast-paced retail environment, love a challenge, and are passionate about exceptional service, we'd love to meet you.
You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 4 days. Full weekend and weekday availability required.
A Day in the Life of a Whittard Sales Advisor:
- Customer-Obsessed: Whether it’s a rushed commuter or a curious tourist, you’ll quickly connect with every customer, offering tastings, tailored advice, and a standout experience under pressure.
- Sales-Savvy: You’ll confidently guide customers through our range, suggesting pairings and bundles that elevate their visit and increase basket size.
- Resilient & Responsive: You’ll stay focused and adaptable during high-traffic times, knowing how to balance tills, restocks, and sampling with a sense of urgency and care.
- A True Team Player: You’ll work shoulder-to-shoulder with a close-knit team, keeping communication clear, energy high, and standards exceptional throughout your shift.
- Operationally Efficient: From slick stock replenishment to sharp visual standards, you’ll help ensure the store looks great and runs like clockwork.
What Makes You a Great Fit?
We’re looking for someone confident, customer-focused, and ready to thrive in a fast-moving retail setting. You’ll need:
- Experience in a high-volume customer-facing role (retail, hospitality or similar)
- Great communication skills and a friendly, unflappable manner
- Comfort working at pace while still providing thoughtful, tailored service
- Confidence handling cash, stock, and till operations
- Flexibility to work a range of shifts - including weekends and key London trading days
- Multilingual skills or tourism experience are a bonus in this globally visited location
Why Join Whittard?
Whittard stores are more than just retail spaces—they're places of warmth, creativity and connection. In a London store, you’ll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.
You’ll also enjoy:
- Up to 50% store discount – discover your new favourites
- Monthly product allowance – a little perk with every pay cheque
- Wellbeing support and family-friendly policies
- A chance to connect with colleagues across stores and head office
- Opportunities to grow—many of our leaders started in store
Ready to Thrive at the Centre of It All?
If you’re confident, curious, and love making busy days feel brilliant, click Apply Now and join our London team.
Sales Advisor employer: Whittard Of Chelsea
Contact Detail:
Whittard Of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know Whittard's vibe! Before your interview, pop into one of their stores. Observe how the team interacts with customers and the overall atmosphere. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy till or assist a customer in a rush. Role-play with a friend or family member to build your confidence and ensure you can deliver that exceptional service they’re after.
✨Tip Number 3
Show off your sales-savvy side! Prepare some ideas on how you would suggest pairings or bundles to customers. This not only demonstrates your knowledge but also your enthusiasm for enhancing the customer experience at Whittard.
✨Tip Number 4
Flexibility is key! Be ready to discuss your availability during the interview. Highlight your willingness to work weekends and busy trading days, as this shows you’re committed to being a true team player in their fast-paced environment.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for exceptional service shine through. Share specific examples of how you've delighted customers in the past, as this aligns perfectly with our customer-obsessed approach.
Highlight Your Sales Experience: Make sure to mention any experience you have in sales or retail. We want to see how you've successfully guided customers and increased sales in previous roles, so don’t hold back on those achievements!
Be Flexible and Adaptable: Since we operate in a fast-paced environment, it’s important to convey your ability to stay calm under pressure. Share instances where you’ve juggled multiple tasks effectively, especially during busy periods.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Whittard Of Chelsea
✨Know the Brand Inside Out
Before your interview, take some time to research Whittard of Chelsea. Understand their products, values, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Sales Advisor role, so be ready to share these stories!
✨Demonstrate Your Sales Savvy
Be prepared to discuss how you can increase sales and enhance customer experiences. Think of ways you could suggest pairings or upsell products at Whittard. Showing that you understand the sales process and can contribute positively will set you apart.
✨Emphasise Teamwork and Flexibility
Since the role requires working closely with a team in a fast-paced environment, highlight your ability to collaborate and adapt. Share examples of how you've worked well in a team and managed multiple tasks under pressure, as this will resonate with the hiring team.
