Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting CRM campaigns to boost customer engagement and loyalty.
- Company: Join Whittard, a passionate brand bringing luxury tea and coffee since 1886.
- Benefits: Enjoy generous holidays, up to 50% product discount, and flexible working.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: 3+ years in CRM or Email Marketing, with a passion for customer-first strategies.
- Other info: Be part of a diverse team that celebrates individuality and fosters growth.
The predicted salary is between 30000 - 42000 £ per year.
At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Retention Manager (6 Month FTC) is an exciting opportunity to be part of this journey join the Customer Retention team at our Milton Park offices. Reporting to the Head of Retention you will support the team you’ll help shape how we communicate with our customers, support our loyalty programme and play an important part in driving customer engagement and repeat purchases. In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development.
Responsibilities
- Develop and deliver multichannel CRM campaigns across email, SMS, direct mail and other channels to drive engagement and repeat purchases.
- Lead the day‑to‑day optimisation of the Whittard Loyalty Programme, enhancing sign‑ups, engagement and customer value.
- Manage and optimise the subscription and referral programmes to support customer retention and incremental revenue growth.
- Analyse customer behaviour, campaign effectiveness and key CRM metrics, sharing insights that drive continuous improvement.
- Work closely with Ecommerce, Retail, Creative and Product teams to ensure CRM, loyalty and retention activity is aligned and integrated across the business.
About You
- Minimum 3 years of experience in CRM or Email Marketing, ideally within retail or FMCG.
- A strong understanding of CRM, loyalty and customer lifecycle marketing.
- Insight‑driven, proactive and passionate about delivering customer‑first experiences.
- A track record of analysing and providing recommendations to improve campaigns, results and sales.
- Proven experience of working on lifecycle automated campaigns.
Benefits
- Generous holiday allowance + enjoy your birthday off.
- Up to 50% store discount on Whittard products.
- Monthly product allowance.
- Auto-enrolment Pension scheme.
- Access to our wellbeing portal and Employee Assistant Programme.
- Flexible working opportunities.
- Selection of family friendly benefits.
Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.
Retention Manager employer: Whittard Of Chelsea
Contact Detail:
Whittard Of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Whittard and understanding their values and products. Tailor your answers to show how your experience aligns with their mission of delivering luxury tea and coffee to communities.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience in CRM or email marketing, use specific metrics or campaigns that highlight your success in driving customer engagement and retention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Whittard family.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retention Manager role. Highlight your experience in CRM and email marketing, especially in retail or FMCG. We want to see how your skills align with our goals at Whittard!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer engagement and loyalty programmes. Let us know why you’re excited about joining the Whittard family and how you can contribute to our journey.
Showcase Your Analytical Skills: Since the role involves analysing customer behaviour and campaign effectiveness, don’t forget to mention any relevant tools or methods you’ve used. We love data-driven insights that lead to continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Whittard Of Chelsea
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in customer retention and loyalty programmes, especially within retail or FMCG. Be ready to discuss how you've successfully implemented multichannel campaigns in the past.
✨Showcase Your Analytical Skills
Prepare to talk about specific examples where you've analysed customer behaviour and campaign effectiveness. Bring data-driven insights to the table that demonstrate your ability to improve results and sales. This will show them you're not just passionate but also results-oriented.
✨Align with Their Values
Whittard values diversity and inclusion, so be sure to express your alignment with these principles. Share experiences where you've contributed to a positive team culture or supported diverse initiatives. This will resonate well with their company ethos.
✨Engage with Their Products
Familiarise yourself with Whittard's product range and be prepared to discuss your favourites. Showing genuine enthusiasm for their luxury tea and coffee can set you apart. It demonstrates that you're not just looking for any job, but that you're truly interested in being part of their journey.