Responsibilities
- Customer‑Facing Every Day – leading from the front, greeting guests, coaching staff live, ensuring every experience is exceptional.
- Leading a High‑Performance Team – managing a large, diverse retail team, including two direct reports (Sales & Service Manager and Operations Manager), overseeing team development, succession planning, and performance management.
- Owning Store Performance – full P&L responsibility, using KPIs, footfall trends, and customer feedback to make agile, commercially savvy decisions that drive sales and profit.
- Operationally Sharp – from visual merchandising to stock control, cash management to compliance, ensuring everything runs like clockwork, and leading on health & safety.
- Community‑Focused & Brand‑Driven – acting as a local ambassador, connecting with nearby businesses, supporting events, and tailoring promotions to our London customer base.
Qualifications
- Proven Experience – 3+ years in store or general management roles within premium, high‑footfall retail (food, beverage, gifting or hospitality‑led).
- Hands‑On Leadership – inspire, support, and serve the team, love being present with staff and customers.
- Commercial Acumen – confident in managing P&L, reading trade reports, and adapting store strategy in the moment.
- Operational Excellence – sharp eye for detail across health & safety, visual merchandising, and stock integrity.
- Coaching Mindset – natural mentor who builds capability, succession, and celebrates wins.
Benefits
- Up to 50% discount on teas, coffees, and gifts.
- Monthly product allowance to try new favourites.
- Discretionary bonus scheme and rewards for high performance.
- Tailored development support for your career journey.
- Wellbeing resources and family‑friendly working practices.
At Whittard of Chelsea, we are a proud Equal Opportunity Employer and believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. If you need any reasonable adjustments during your application or interview process, please get in touch with us.
