At a Glance
- Tasks: Engage with customers via calls, emails, and chats while providing top-notch service.
- Company: Join Whittard, a beloved brand bringing luxury tea and coffee since 1886.
- Benefits: Enjoy up to 50% discount on products and a monthly product allowance.
- Other info: Work in a friendly environment with opportunities for overtime.
- Why this job: Be part of a festive team and spread joy during the Christmas season.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
At Whittard, we’re passionate about bringing luxury tea and coffee to our communities.
We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these.
The
Seasonal Customer Service Advisor is an exciting opportunity to be part of this journey join the Customer Service team at our
Milton Park, Abingdon office.
Contract dates
1st October 2026 – 31st December 2026 and 1st October 2026 – 7th Jan 2027
Working hours
Fully onsite at our Milton Park office, 9-5pm with the opportunity for overtime.
Saturdays
You’ll be required to work Tuesday - Saturday from the 23rd November onwards during this period.
Festive availability
You’ll also need to be available to work throughout the key Christmas trading period, including
Christmas Eve and New Years Eve
Responsibilities
- Answering calls, emails, and live chats from customers across the UK and beyond.
- Taking phone orders with a friendly and professional approach.
- Using your product knowledge to make tailored recommendations and upsell.
- Handling queries and complaints with patience, empathy, and efficiency.
- Logging queries accurately and keeping our systems up to date.
- Working closely with your team to keep response times sharp and customer satisfaction high.
You’ll be a true brand ambassador , making sure every interaction reflects our warm, thoughtful service.
About You
- Experienced in customer service (contact centre, retail, or hospitality).
- A great communicator – both written and spoken.
- Calm, confident, and able to juggle multiple tasks.
- Detail-focused with strong organisational skills.
- IT literate and comfortable working with customer databases.
- A real team player who thrives in a fast-paced environment.
- Minimum GCSE Grade B in English and Maths is required.
Benefits
- Up to 50% store discount on Whittard products.
- Monthly product allowance.
- A friendly, welcoming workplace during our most exciting time of year.
Ready to Make the Season Bright?
If you’re confident, customer-focused, and want to help spread a little joy this Christmas, click Apply Now to join our team.
At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences.
We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.
As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation.
If you need any reasonable adjustments during your application or interview process, please get in touch with us at .
We'll be happy to support you.
Customer Service Advisor FTC in England employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer, offering a vibrant and inclusive work culture at our Milton Park, Abingdon office. As a Seasonal Customer Service Advisor, you'll enjoy generous benefits such as up to 50% store discount and a monthly product allowance, all while being part of a passionate team dedicated to delivering outstanding customer experiences during the festive season. With opportunities for personal growth and a commitment to diversity, Whittard is the perfect place for those looking to make a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor FTC in England
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Whittard of Chelsea.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Whittard of Chelsea. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor FTC in England
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Whittard of Chelsea.
How to prepare for a job interview at Whittard of Chelsea
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Whittard of Chelsea's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Whittard of Chelsea offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
