Deputy Store Manager

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride. We’re now looking for a Deputy Manager to support the General Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special. A Day in the Life You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include: Customer Connection You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments. Team Leadership From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way. Commercial Focus You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance. Operational Efficiency Stock counts, deliveries, H