At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer service, and ensure smooth store operations.
- Company: Whittard of Chelsea, a heritage brand inspiring tea and coffee lovers since 1886.
- Benefits: Monthly product allowance, discretionary bonuses, wellbeing resources, and family-friendly policies.
- Other info: Opportunities for career growth and connection across stores and head office.
- Why this job: Join a vibrant team, develop your leadership skills, and create memorable customer experiences.
- Qualifications: Experience in retail management, strong coaching skills, and a passion for customer service.
The predicted salary is between 30285 - 37015 £ per year.
At Whittard of Chelsea, we've been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life through passion, performance, and pride. We're now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork.
A Day in the Life
- Customer Connection: You'll lead from the front - welcoming customers, showcasing our range, and making the everyday feel extraordinary. You'll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
- Team Leadership: From giving live feedback to managing rotas and motivating through the busy spells, you'll set the tone for a positive and high-performing team culture. You'll help induct, train, and develop colleagues - celebrating wins and building confidence every step of the way.
- Commercial Focus: You'll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
- Operational Efficiency: Stock counts, deliveries, H&S compliance - you'll make sure the operational engine of the store is running smoothly, efficiently, and safely. You'll also ensure the store looks brilliant and meets Whittard's visual standards every day.
- Local Involvement: Whether it's connecting with local businesses or supporting marketing activity, you'll play a key role in building the store's reputation and reach within the local community.
What Makes You Exceptional?
We're looking for someone who's ready to take their next step in leadership - and do it with energy, confidence, and a love for retail. You'll bring:
- Experience in a supervisory or assistant management role within a retail environment.
- A natural ability to coach, motivate, and lead by example.
- Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
- A proactive mindset - someone who spots what needs doing and takes action.
- Great organisation and time management, juggling tasks while staying customer-focused.
- A genuine passion for creating brilliant customer experiences - and sharing your product knowledge with pride.
Why Whittard?
We're proud of our heritage, but our focus is on the future - nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you'll get the support to grow your skills, lead your team, and take the next step when you're ready. You'll also enjoy:
- Monthly product allowance - a little treat with every pay cheque.
- Discretionary bonus scheme - because great work should be recognised.
- Wellbeing resources & family-friendly policies - because we care about the whole you.
- Opportunities to connect across stores and head office - be part of something bigger.
Deputy Manager - York Parliament St employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. With generous employee discounts and tailored development opportunities, we empower our Retail General Managers to lead high-performance teams while ensuring a premium customer experience. Join us to grow your career in a supportive environment that values passion and excellence.
