At a Glance
- Tasks: Support the Store Manager and deliver exceptional customer service in a vibrant retail environment.
- Company: Whittard of Chelsea has been serving luxury tea and coffee since 1886, fostering community connections.
- Benefits: Enjoy generous holidays, product discounts, and professional training investments.
- Other info: Be part of a company that celebrates success and offers team incentives throughout the year.
- Why this job: Join a friendly team, excel in customer service, and contribute to a respected brand's growth.
- Qualifications: Retail supervisory or management experience with strong communication and leadership skills required.
The predicted salary is between 28800 - 43200 £ per year.
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At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, you could be part of our story in this new Deputy Manager role at our Stratford-on-Avon store. As Deputy Manager you will be supporting the Stratford-on-Avon Store Manager by providing exceptional customer service and assisting in growing the brand locally with a high-performance team. Creating a friendly, customer focused environment, your role with continue to excel the brand all while you’re on the receiving end of generous holiday, product discount and investments in your professional training and development.
- Providing top tier customer service, encouraging your team to do the same.
- Offering excellent product knowledge to the customers, seeking ways to improve the customer journey at every turn.
- Maintain the same high standards across day-day operations along with your Store Manager.
- Achieve individual and collective targets, tracking KPIs and taking appropriate actions to ensure team focus.
- Complying with daily in store procedures of cash handling, deliveries and reporting.
- Supporting your store manager with daily tasks, management, and staff onboarding.
- Manage your team on the store floor, celebrating success and offering feedback for improvement.
- Retail Supervisor or Management experience.
- Experience with task delegation, KPI management and excellent customer service.
- A hands-on approach to store tasks.
- Excellent communication skills with the ability to delegate effectively.
- A solution focused mindset.
- Enthusiasm and passion for our products.
Supporting the Store Manager, your role will maximise strong profits through exceptional customer service and strong leadership. Building the already respected brand locally, you will create a store atmosphere that keeps customers coming back time and time again. While part of a successful and friendly team, you will join the wider Whittard family that champions high standards across the board. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Retail
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#J-18808-LjbffrDeputy Manager - Stratford-on-Avon in Stratford-upon-Avon employer: Whittard Of Chelsea
Whittard of Chelsea is an exceptional employer that fosters a vibrant and supportive work culture in Stratford-on-Avon. As a Deputy Manager, you will enjoy generous holiday allowances, product discounts, and significant investment in your professional development, all while being part of a passionate team dedicated to delivering outstanding customer service. With a focus on employee growth and team celebrations, Whittard creates an environment where you can thrive and contribute to the brand's legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager - Stratford-on-Avon in Stratford-upon-Avon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Whittard Of Chelsea, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Whittard Of Chelsea!
We think you need these skills to ace Deputy Manager - Stratford-on-Avon in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Whittard Of Chelsea, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Whittard Of Chelsea and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Whittard Of Chelsea that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Whittard Of Chelsea
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
