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- Tasks: Support the Store Manager and deliver exceptional customer service in a vibrant retail environment.
- Company: Whittard of Chelsea has been serving luxury tea and coffee since 1886, fostering community connections.
- Benefits: Enjoy generous holidays, product discounts, and professional training investments.
- Why this job: Join a friendly team, excel in customer service, and contribute to a respected brand's growth.
- Qualifications: Retail supervisory or management experience with strong communication and leadership skills required.
- Other info: Be part of a company that celebrates success and offers team incentives throughout the year.
The predicted salary is between 28800 - 43200 £ per year.
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At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, you could be part of our story in this new Deputy Manager role at our Stratford-on-Avon store. As Deputy Manager you will be supporting the Stratford-on-Avon Store Manager by providing exceptional customer service and assisting in growing the brand locally with a high-performance team. Creating a friendly, customer focused environment, your role with continue to excel the brand all while you’re on the receiving end of generous holiday, product discount and investments in your professional training and development.
- Providing top tier customer service, encouraging your team to do the same.
- Offering excellent product knowledge to the customers, seeking ways to improve the customer journey at every turn.
- Maintain the same high standards across day-day operations along with your Store Manager.
- Achieve individual and collective targets, tracking KPIs and taking appropriate actions to ensure team focus.
- Complying with daily in store procedures of cash handling, deliveries and reporting.
- Supporting your store manager with daily tasks, management, and staff onboarding.
- Manage your team on the store floor, celebrating success and offering feedback for improvement.
- Retail Supervisor or Management experience.
- Experience with task delegation, KPI management and excellent customer service.
- A hands-on approach to store tasks.
- Excellent communication skills with the ability to delegate effectively.
- A solution focused mindset.
- Enthusiasm and passion for our products.
The Role Itself
Supporting the Store Manager, your role will maximise strong profits through exceptional customer service and strong leadership. Building the already respected brand locally, you will create a store atmosphere that keeps customers coming back time and time again. While part of a successful and friendly team, you will join the wider Whittard family that champions high standards across the board. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Deputy Manager - Stratford-on-Avon employer: Whittard Of Chelsea
Contact Detail:
Whittard Of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Stratford-on-Avon
✨Tip Number 1
Familiarise yourself with Whittard of Chelsea's product range, especially their luxury teas and coffees. Being knowledgeable about the products will not only impress during your interview but also show your genuine enthusiasm for the brand.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you improved customer service or achieved sales targets through effective delegation and motivation.
✨Tip Number 3
Research the local Stratford-on-Avon community and think about how you can engage customers and grow the brand presence there. Having ideas ready to share during your conversation can set you apart as a proactive candidate.
✨Tip Number 4
Prepare to discuss your approach to maintaining high operational standards. Be ready to explain how you would handle daily procedures like cash handling and deliveries, ensuring that you align with Whittard's commitment to excellence.
We think you need these skills to ace Deputy Manager - Stratford-on-Avon
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Deputy Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your experience in providing exceptional customer service. Include specific examples of how you've improved customer experiences or resolved issues in previous roles.
Highlight Leadership Experience: Since the role involves supporting the Store Manager and managing a team, make sure to detail your leadership experience. Discuss any relevant achievements in team management, KPI tracking, and task delegation.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for Whittard of Chelsea's brand and products. A personal touch can make your application stand out.
How to prepare for a job interview at Whittard Of Chelsea
✨Show Your Passion for Tea and Coffee
Whittard of Chelsea is all about luxury tea and coffee, so make sure to express your enthusiasm for their products. Share any personal experiences or knowledge you have about tea and coffee, and how it aligns with the brand's values.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading a team. Be prepared to discuss your previous management experience, how you've motivated teams, and examples of how you've successfully delegated tasks in a retail environment.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in this role. Think of examples where you've gone above and beyond for customers, and be ready to discuss how you would handle difficult situations or improve the customer journey at Whittard.
✨Know Your KPIs
Understanding key performance indicators (KPIs) is crucial for this position. Familiarise yourself with common retail KPIs and be ready to discuss how you have tracked and achieved targets in your previous roles, as well as how you plan to do so at Whittard.
