At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in our flagship store.
- Company: Whittard of Chelsea, a beloved brand known for tea, coffee, and hot chocolate since 1886.
- Benefits: Enjoy up to 50% discount, monthly product allowance, and structured career progression.
- Other info: Join a supportive team culture in a fast-paced, lively store.
- Why this job: Make a real impact in a vibrant retail environment while developing your leadership skills.
- Qualifications: Retail leadership experience and a passion for outstanding customer service.
The predicted salary is between 28000 - 30000 £ per year.
At Whittard of Chelsea, we’ve been crafting exceptional tea, coffee, and hot chocolate since 1886. Today, our stores are spaces of warmth, storytelling, and discovery. At the heart of it all is our flagship store - a destination for thousands of customers, tourists, and loyal fans alike. We’re looking for a Sales & Service Manager who will help us raise the bar even further - championing incredible service, coaching a talented team, and delivering retail experiences that leave a lasting impression.
Working alongside the General Manager and Operations Manager, you'll focus on leading the sales and service team in our busiest, most high-profile location. You’ll take charge of the customer journey, performance coaching, and service standards - all while playing a vital role in shaping our brand's reputation on one of retail’s biggest stages.
A Day in the Life
- Leading the Sales & Service Team – Coaching, inspiring, and energising your team to deliver memorable interactions and exceed targets.
- Delivering Flagship-Level Customer Experience – Observing service in real-time, giving feedback, and ensuring consistency across a fast-paced, high-footfall environment.
- Driving Sales Performance – Using key metrics like conversion, ATV, SPH, and data capture to improve results, inform plans, and celebrate success.
- Building Team Capability – Recruiting, onboarding, and mentoring your team to grow within the store and the wider Whittard business.
- Raising Operational Standards – Ensuring everything from health & safety to product presentation is immaculate and in line with our flagship expectations.
- Bringing the Brand to Life – Working on seasonal campaigns, local activations, and brand moments that make our flagship store truly special.
What Makes You Exceptional?
- Proven retail leadership experience – ideally as a Supervisor, Assistant Manager or similar in a customer-focused, high-volume retail environment.
- Service passion – you're obsessed with creating positive customer moments and lifting the service game every day.
- People-first leadership – able to motivate, coach and support colleagues to be their best.
- Results focus – data-savvy and driven by performance, with strong commercial awareness.
- A calm, confident presence – comfortable leading through busy periods, adapting on the spot, and handling service challenges with ease.
- A natural love of product – especially when it comes to beautiful gifts, luxury treats, and the world of tea, coffee and hot chocolate.
Why Join Whittard’s Flagship Store?
This isn’t just a job in retail - it’s a chance to shine in our flagship store, at the heart of a business known for warmth, wonder, and customer delight. You’ll have the visibility, support, and opportunity to make a real impact - both for your team and your career.
We offer:
- Up to 50% discount on our full product range
- Monthly product allowance
- Structured development and career progression
- A strong team culture in a beautiful, fast-paced store that’s always full of life
Ready to Lead at the Flagship? If you’re energised by great retail, great people, and great experiences, we’d love to hear from you.
Sales and Service Manager - Covent Garden in City of Westminster employer: Whittard of Chelsea
Whittard of Chelsea is an exceptional employer, offering a vibrant work culture in the heart of London where creativity and collaboration thrive. With generous employee discounts and tailored development opportunities, we empower our Retail General Managers to lead high-performance teams while ensuring a premium customer experience. Join us to grow your career in a supportive environment that values passion and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Manager - Covent Garden in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Whittard of Chelsea, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Whittard of Chelsea!
We think you need these skills to ace Sales and Service Manager - Covent Garden in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Whittard of Chelsea, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Whittard of Chelsea and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Whittard of Chelsea that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Whittard of Chelsea
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
