At a Glance
- Tasks: Lead a vibrant team to create exceptional customer experiences in our Brighton store.
- Company: Join Whittard of Chelsea, a beloved brand with a rich heritage since 1886.
- Benefits: Enjoy flexible working, wellness resources, and a tempting monthly product allowance.
- Other info: Be part of a diverse team that values different perspectives and experiences.
- Why this job: Empower your team and make a real impact in a supportive, dynamic environment.
- Qualifications: 2+ years of retail management experience and a passion for outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
At Whittard of Chelsea, we’ve been crafting moments of exceptional tea, coffee, and hot chocolate adventure since 1886. We’re looking for a visionary Retail Store Manager across our Brighton site to continue that legacy.
You’ll be:
- Customer-Obsessed: At Whittard, we believe that every customer should leave our store feeling delighted and satisfied. You will need to be hands on in driving your store sales. Customer loyalty is also important to us – our Whittard Rewards programme is something you’ll love speaking to customers about.
- Performance-Driven: You’ll monitor sales and KPIs throughout the day, tweaking the layout, trying new sampling tactics, or setting team challenges to drive results. You’ll think commercially and act quickly.
- Team Focused: Whether you’re onboarding a new starter, giving live coaching, or planning the next month’s rota, you’re always supporting your team to be their best and keeping morale high.
- Operationally Sharp: You'll manage deliveries, keep displays pristine, and ensure your stock is accurate‑never missing a beat when it comes to retail excellence. You’ll take pride in maintaining a clean, safe environment for both your team and your customers, making sure health and safety standards are always met and proactively addressing any issues before they arise.
- Locally Connected: You’ll look for ways to bring more people through the door‑partnering with local businesses, joining community events, or tailoring promotions to your local customer base.
What Makes You Exceptional?
- Leadership Experience: 2+ years of retail management, leading high‑performing teams in service orientated environments.
- A Customer‑Focused Mindset: You’ll be passionate about extraordinary service, understanding that every customer touchpoint is an opportunity to leave a lasting impression.
- A Commercial Edge: Whether it’s tracking sales, organising operations, or navigating challenges, you’re driven, resourceful, and results‑oriented.
Why Whittard?
At Whittard, we believe that our success is built on nurturing the talent and curiosity of those who join us. Joining Whittard as a Store Manager isn’t just stepping into another job; we offer our colleagues the chance to grow alongside us, empowering them to uncover both the exceptional in Whittard and the exceptional in themselves.
At Whittard, we offer development opportunities tailored to your goals, supported by wellness initiatives to keep you balanced and thriving. Think chances to collaborate across our store network and departments. Add to that a culture of recognition, with awards and values‑driven incentives that celebrate your contributions. We’ll make sure it’s all clearly communicated, so every opportunity is within reach.
Monthly product allowance (too tempting to resist). Discretionary bonus scheme. Auto‑enrolment pension scheme and access to wellbeing resources. Flexible working and family‑friendly policies.
At Whittard of Chelsea, we are a proud Equal Opportunity Employer and believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us.
