At a Glance
- Tasks: Engage with customers via calls, emails, and chats while providing top-notch service.
- Company: Join Whittard, a beloved brand known for luxury tea and coffee since 1886.
- Benefits: Enjoy up to 50% discount on products and a monthly product allowance.
- Other info: Work in a friendly environment with opportunities for overtime and career growth.
- Why this job: Be part of a festive team and create memorable customer experiences during the holiday season.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
At Whittard, we’re passionate about bringing luxury tea and coffee to our communities.
We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these.
The Seasonal Customer Service Advisor is an exciting opportunity to be part of this journey join the Customer Service team at our Milton Park, Abingdon office.
Contract dates
1st October 2026 – 31st December 2026 and 1st October 2026 – 7th Jan 2027
Working hours
Fully onsite at our Milton Park office, 9-5pmwith the opportunity for overtime.
Saturdays
You’ll be required to work Tuesday - Saturday from the 23rd November onwards during this period.
Festive availability
You’ll also need to be available to work throughout the key Christmas trading period, including
Christmas Eve and New Years Eve
Responsibilities
- Answering calls, emails, and live chats from customers across the UK and beyond.
- Taking phone orders with a friendly and professional approach.
- Using your product knowledge to make tailored recommendations and upsell.
- Handling queries and complaints with patience, empathy, and efficiency.
- Logging queries accurately and keeping our systems up to date.
- Working closely with your team to keep response times sharp and customer satisfaction high.
You’ll be a true brand ambassador , making sure every interaction reflects our warm, thoughtful service.
About You
- Experienced in customer service (contact centre, retail, or hospitality).
- A great communicator – both written and spoken.
- Calm, confident, and able to juggle multiple tasks.
- Detail-focused with strong organisational skills.
- IT literate and comfortable working with customer databases.
- A real team player who thrives in a fast-paced environment.
- Minimum GCSE Grade B in English and Maths is required.
- Up to 50% store discount on Whittard products.
- Monthly product allowance.
- A friendly, welcoming workplace during our most exciting time of year.
At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences.
We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.
As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation.
If you need any reasonable adjustments during your application or interview process, please get in touch with us at jobs@whittard. co. uk.
We'll be happy to support you.
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