Aftersales Coordinator
📍 Wakefield
🕒 Monday to Friday, 08:30 - 16:30
Join The Whittan Group
The Whittan Group is the UK's leading manufacturer of industrial storage solutions. We are looking for a proactive and customer-focused Aftersales Coordinator to join our PPUK team in Wakefield.
This is an exciting opportunity for an organised individual who thrives in a fast-paced environment and enjoys building strong relationships with customers. You will play a vital role in ensuring our aftersales service is delivered efficiently, professionally and to the highest standard.
About the Role
As an Aftersales Coordinator, you will be responsible for the day-to-day coordination of our aftersales service within the Repairs & Maintenance team. You will manage customer enquiries and prepare quotations. You will also arrange site visits, process invoices and ensure jobs are delivered successfully from enquiry through to completion.
Key Responsibilities
- Coordinate the day-to-day activities of the aftersales service.
- Manage customer requests, ensuring they are logged, prioritised and progressed efficiently.
- Act as a key point of contact for customers, providing updates and support throughout the process.
- Prepare and issue accurate quotations for aftersales works.
- Follow up on quotations and progress approved works into scheduled jobs.
- Arrange site visits and coordinate labour, materials, and installation resources.
- Liaise with Purchasing, Technical, Operations and other internal departments to ensure successful delivery.
- Monitor job progress and proactively resolve scheduling issues and delays.
- Process customer invoices and maintain accurate records and documentation.
- Support reporting on quotations, job status and invoicing activity.
Essential Skills & Experience
- Strong organisational and coordination skills.
- Excellent customer service and communication abilities.
- High levels of attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Strong problem-solving skills and a proactive approach.
- Competence with Microsoft Office and business administration systems.
- Excellent relationship-building and stakeholder management skills.
Desirable
- Experience in customer service, service coordination, scheduling, or aftersales administration.
- Experience within a construction, installation, maintenance, manufacturing, or technical service environment.
Our Values
At The Whittan Group, we look for people who embody our core values:
- Adaptability – embracing change and responding positively to challenge.
- Collaboration – working together to achieve shared success.
- Trusted – acting with integrity and delivering on commitments.
Why Join Us?
- Competitive salary and benefits package
- Opportunities for training and career development
- Supportive and collaborative working environment
- Be part of a market-leading organisation with a strong reputation in the industry
Apply Now
If you're an organised and customer-focused professional looking to develop your career within a growing and successful business, we'd love to hear from you
The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.
Aftersales Coordinator in Wakefield employer: Whittan
The Whittan Group is an exceptional employer, offering a dynamic work environment in Milton Keynes where employees can thrive in a fast-paced production setting. With a strong commitment to health and safety, competitive shift premiums, and opportunities for skill development across various machinery, we foster a culture of teamwork and continuous improvement. Join us to be part of a leading manufacturer that values your contributions and supports your career growth.
