At a Glance
- Tasks: Support our reception team and ensure patients receive a welcoming service.
- Company: Join the friendly team at Whitstable Medical Practice.
- Benefits: Starting pay of £12.71 per hour, rising after probation, plus supportive work environment.
- Other info: Flexible hours with opportunities for growth in a dynamic medical practice.
- Why this job: Make a difference in patient care while developing your skills in a healthcare setting.
- Qualifications: Good general education and previous customer service experience required.
The predicted salary is between 13.15 - 13.15 £ per hour.
Whitstable Medical Practice is seeking an enthusiastic, motivated and patient focused Clinical Services Receptionist to join our friendly and supportive team based at Estuary View Medical Practice. The role will support both our busy reception team and wider Clinical Services department, ensuring patients receive a professional, welcoming and efficient service at all times.
Working Hours: 29.5 hours per week, Monday to Friday, on the following shifts:
- Monday 08:00 – 16:00
- Wednesday 07:30 – 15:30
- Thursday 12:00 – 17:30
- Friday 08:00 – 16:00
Pay: Starting hourly rate £12.71, rising to £13.15 per hour after 6 months’ successful probation.
Key Responsibilities:
- Deal with patient enquiries over the telephone and face‑to‑face, booking appointments for in‑house clinics and ensuring smooth day‑to‑day running of all clinics.
- Action and book referrals into available clinics.
- Liaise with clinicians, solving any issues to ensure the best possible patient experience.
- Manage the appointment screen, filling any empty or cancellation slots whenever possible.
- Prepare clinic rooms each morning, ensuring clinicians have the necessary paperwork.
- Send post‑clinic reports to external practices, ensuring the patient’s registered GP is informed in a timely manner.
- Assist patients with tubing and maintenance of hearing aids where possible.
- Ensure theatre and clinic rooms are clean and tidy after clinician departure.
- Retrieve information from the E‑Referral booking system, book appointments and download referral letters.
- Take delivery of items of stock and store them appropriately.
- Manage patient‑related tasks forwarded by clinicians to the Clinical Services Reception team.
- Work with various clinical IT databases.
- Monitor the Clinical Services team email inbox, ensuring incoming referrals are actioned promptly.
- Act on ad‑hoc tasks and assist with projects set by the Clinical Services Manager.
- Pull and file notes for patients seen within the cataract service over the weekend.
- Move equipment to facilitate clinics.
- Collect the post each morning and afternoon.
- Be familiar with, and help update, Whitstable Medical Practice protocols.
- Perform other duties as directed by doctors as circumstances change.
Safeguarding Responsibilities:
- Understand and fulfil safeguarding responsibilities.
- Maintain safeguarding training requirements.
- Identify and raise safeguarding concerns in accordance with practice policy.
Qualifications:
- Essential: Good general education, including minimum Grade C GCSE (or equivalent) in English Language and Maths.
- Desirable: Administration qualification.
Experience:
- Essential: Previous experience of working in a primary care setting or NHS. Previous reception and administration work experience. Experience working in a customer service environment. Experience working as part of a team.
- Desirable: Knowledge of EMIS or other clinical systems.
Skills and Abilities:
- Accurate, thorough attention to detail.
- Effective communication with people at all levels by telephone, email and face‑to‑face.
- Excellent organisational skills with the ability to meet tight deadlines.
- Proven IT skills, including use of Microsoft Office and other software packages.
- Ability to keep calm under pressure.
- Tact, diplomacy and sensitivity.
- Ability to deal with sensitive issues and maintain strict confidentiality.
- Problem‑solving skills and initiative.
- Reliability and flexibility.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission of Disclosure and Barring Service checks to confirm no relevant convictions.
Location: Estuary View Medical Centre, Boorman Way, Whitstable, Kent, CT5 3SE, United Kingdom.
Clinical Services Receptionist in Whitstable employer: Whitstable Medical Practice
Whitstable Medical Practice is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to contribute to patient care. With flexible working hours, competitive pay, and opportunities for professional growth within the NHS framework, employees can thrive both personally and professionally. The practice's commitment to teamwork and patient-focused service ensures that every staff member plays a vital role in enhancing the healthcare experience for the community.
Contact Details:
Whitstable Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Services Receptionist in Whitstable
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
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✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
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Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Clinical Services Receptionist in Whitstable
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Whitstable Medical Practice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Whitstable Medical Practice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Whitstable Medical Practice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Whitstable Medical Practice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Whitstable Medical Practice can really resonate with interviewers and show your commitment to the field.
