At a Glance
- Tasks: Manage patient enquiries, book appointments, and ensure smooth clinic operations.
- Company: Join a dedicated team at Whitstable Medical Practice focused on patient care.
- Benefits: Gain valuable experience in healthcare with opportunities for training and development.
- Other info: Be part of a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a difference in patients' lives while working in a dynamic healthcare environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23970 - 28400 £ per year.
Primarily this role involves dealing with patient enquiries over the telephone and face‑to‑face. Booking appointments for in‑house clinics and ensuring the smooth day‑to‑day running of all clinics. Managing the day‑to‑day running of the busy services by ensuring that all referrals are actioned and booked into available clinics. Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day.
Managing the appointment screen and filling any empty/cancellation slots wherever possible. Preparing the clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day. Sending reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner. Assisting patients with tubing and maintenance of hearing aids where possible. Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician.
Retrieving information from the E‑Referral booking system, booking appointments for a number of clinics and downloading referral letters. Taking delivery of various items of stock and storing them in the fridges or appropriate secure environment. Managing any patient‑related tasks forwarded to the clinical services reception team by clinicians. Working with various clinical IT databases. Monitoring the clinical services team email inbox to ensure that any incoming referrals to in‑house clinics are actioned promptly.
Acting on ad‑hoc tasks and helping with projects set by the Clinical Services Manager to meet the needs of the ever‑changing NHS initiatives. Pulling and filing notes for patients seen within our cataract service over the weekend. Moving equipment to facilitate clinics. Collecting the post each morning and afternoon. Being familiar with Whitstable Medical Practice protocols and taking part in their regular updating.
Safeguarding
Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to:
- Understand and fulfil safeguarding responsibilities
- Maintain safeguarding training requirements
- Identify and expand safeguarding concerns in accordance with Practice policy
Clinical Services Receptionist employer: Whitstable Medical Practice
Whitstable Medical Practice is an exceptional employer that prioritises the well-being of both its patients and staff. With a strong commitment to professional development, employees are encouraged to grow within a supportive work culture that values teamwork and innovation. Located in the vibrant community of Whitstable, the practice offers a unique opportunity to make a meaningful impact on patient care while enjoying a fulfilling work-life balance.
Contact Details:
Whitstable Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Services Receptionist
✨Tip Number 1
Get to know the practice! Research Whitstable Medical Practice and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you'd handle patient enquiries and manage appointments, as these are key parts of the Clinical Services Receptionist role.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Whitstable Medical Practice on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Clinical Services Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Clinical Services Receptionist role. We want to see how your skills can help us manage patient enquiries and ensure smooth clinic operations.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how you can contribute to the patient experience at Whitstable Medical Practice. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves dealing with patients face-to-face and over the phone, make sure to highlight any previous experience in customer service or similar roles. We love candidates who can communicate effectively and solve problems on the spot!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Whitstable Medical Practice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Clinical Services Receptionist. Familiarise yourself with patient enquiries, appointment bookings, and the day-to-day running of clinics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves dealing with patients face-to-face and over the phone, practice clear and friendly communication. You might want to role-play common scenarios with a friend or family member to get comfortable with handling enquiries and resolving issues.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Think of examples from your past experiences where you successfully juggled appointments, liaised with clinicians, or handled unexpected challenges. This will demonstrate your ability to keep the clinic running smoothly.
✨Understand Safeguarding Protocols
Familiarise yourself with safeguarding responsibilities, especially since the practice is committed to promoting the welfare of vulnerable individuals. Be ready to discuss how you would identify and act on safeguarding concerns, showing that you take this aspect of the role seriously.
