Practice Receptionist in Wolverhampton

Join our friendly and supportive team, where your role as a Receptionist will make a real difference to the lives of over 18,000 patients. We are a large, welcoming practice based in Wolverhampton. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm welcome and ensuring they are navigated to the appropriate service or healthcare professional. You will also support the clinical and administrative teams with a range of essential tasks that help the practice run smoothly.

This is a full-time position for 37.5 hours per week, ideally spread across 5 days. Flexibility is key for this role, as you may be required to adapt to varying shifts and provide cover when needed. A full UK driving license and access to a vehicle are essential, as you may be required to work across any of our sites and may need to travel during your shift. We are looking for someone who is organised, approachable, and committed to delivering excellent patient care in a busy environment.

In return, we offer a supportive and inclusive working environment, access to the NHS Pension Scheme, and opportunities for ongoing training and development to help you grow in your role. You will be part of a team that values collaboration, professional growth, and making a positive impact on patient care.

• Provide a courteous and efficient reception service to patients, visitors, and healthcare professionals.
• Receive and assist patients in accessing services, both in person and via telephone.
• Process appointment requests, home visit requests, and telephone consultations using internal triage pathways.
• Accurately take and relay messages to the appropriate team members.
• Register new patients and update patient records on the clinical system.
• Handle general enquiries and explain practice procedures to patients.
• Process and distribute incoming and outgoing communications, including emails, letters, and test results.
• Liaise with external healthcare providers as required.
• Maintain confidentiality and adhere to data protection policies at all times.
• Process payments for private services and issue receipts.
• Support the clinical team by printing forms, processing samples, and managing administrative tasks.
• Monitor and respond to the practice's generic email inbox.
• Assist with general office duties including photocopying, filing, and scanning.
• Close the premises in line with practice protocols.
• Provide cover for absent colleagues and support the wider team as needed.
• Undertake any other duties appropriate to the role as directed by the management team.

About us: Whitmore Reans is a large and friendly practice located in Wolverhampton across 3 sites. We are part of the Wolverhampton Total Health PCN. We have an experienced and dedicated management and administrative team supporting this multidisciplinary team, all working together to provide high-quality, patient-centred care.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, and the Practice Infection Control policy and published procedures.

Experience of working in a GP Practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.