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- Tasks: Welcome guests and provide top-notch service at a luxury hotel reception.
- Company: Join a 4-star luxury hotel in Sheffield with a friendly atmosphere.
- Benefits: Competitive pay, discounts, healthcare, and opportunities for progression.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Friendly attitude; experience preferred but not essential.
- Other info: Flexible hours and a supportive work environment await you!
Due to increased business demands, a 4-star luxury hotel located in the north of Sheffield is seeking to appoint a receptionist to join their front of house team. Previous experience at a similar level is preferred but not essential. If you have a can-do attitude, approachable and friendly nature, and the ability to remain calm under pressure, then this may be the role for you.
Reporting to the Hotel Reception Manager, this role involves responsibility for the welcoming and quality of guest service to all customers in a consistent approach in delivering the highest service standards at all times within the hotel operation.
Key relationships:- Reports to the Reception Manager.
- Working within a team of up to 5 reception staff.
- Interaction with colleagues from other departments within the hotel in the course of carrying out duties contained within this description.
- To provide a polite and efficient reception service to all hotel guests, both residents and non-residents.
- To promote and sell the hotel facilities, aiming to achieve maximum revenue whilst exceeding guest expectations.
- To welcome guests to the hotel in a courteous and helpful manner, ensuring guest satisfaction at all times.
- Responsible for all aspects of the day-to-day running of the hotel reception desk.
- To inform the duty manager of any irregularities and record and relay any guest's comments that require management attention.
- To be polite and friendly at all times to both customers and colleagues.
- To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate, with the ultimate aim in mind of providing the best possible service to our guests.
- To ensure that cash is securely stored and banked in the correct manner.
- Liaise with the reception or duty manager on a daily basis regarding guest issues.
- Ensure that all checklists and procedures are completed.
- To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the manager on duty.
- To maintain your departmental area safe, hygienic, and presentable at all times.
- To co-operate and communicate with all your colleagues and managers to ensure effective departmental teamwork and high morale.
In return we offer:
- Hourly pay to reward overtime.
- Company progression.
- Pension Scheme.
- Discounts within the company for F&B & Rooms.
- Friendly and safe working environment as part of the Whitley Family.
- Share of Service Charge Scheme.
- Westfield Healthcare.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits: Employee discount, On-site parking, Private medical insurance
Work Location: In person
Hotel Receptionist employer: Whitley Hall Hotel
Contact Detail:
Whitley Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with their services and facilities so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to promote the hotel like a pro.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face of the hotel, think about how you can demonstrate your approachable nature. Role-play common guest scenarios with a mate to get comfortable handling questions and complaints with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Choose an outfit that’s smart and reflects the hotel's vibe. You want to look professional while still being approachable.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your CV and cover letter!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with our needs, so be specific about your customer service experience.
Keep It Professional Yet Casual: While we appreciate a relaxed tone, remember to keep it professional. Use clear language and avoid jargon, but feel free to express your enthusiasm for the role and the hotel industry in general!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Whitley Hall Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your friendly nature and ability to remain calm under pressure. Share specific examples from past experiences where you've successfully handled guest interactions or resolved complaints.
✨Demonstrate Flexibility
The job requires a willingness to assist other departments as needed. Be prepared to discuss times when you've adapted to changing circumstances or taken on additional responsibilities. This shows that you're a team player and ready to contribute to the hotel's success.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the hotel's culture, team dynamics, or opportunities for progression. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.