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- Tasks: Lead a team providing 1st and 2nd line desktop support for staff and students.
- Company: Whitgift School, a prestigious independent school with a vibrant community.
- Benefits: Competitive salary and the chance to work in a supportive environment.
- Why this job: Make a real difference in a dynamic educational setting while developing your leadership skills.
- Qualifications: Experience in IT support and team leadership is essential.
- Other info: Join a diverse community committed to safeguarding and promoting young people's welfare.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Helpdesk Manager role at Whitgift School
Permanent, Full-time, Full year contract
Salary: Competitive salary
Whitgift is a leading independent day and boarding school for boys, with approximately 1500 pupils including over one hundred boarding pupils and flexi boarding pupils. It is set in an attractive 48-acre parkland site in South Croydon enjoying excellent links to London, Surrey and the south coast.
With a reputation for holistic endeavour, Whitgift enjoys an unparalleled reputation for delivering a genuine combination of academic excellence and all-round achievement. The co-curricular programme – which provides every one of its students with an exceptional range of clubs and societies across academic departments and beyond – was recognized by ISI in our recent inspection at the end of the Lent Term 2025 as a “significant strength”. We believe in breadth and depth of opportunity, high aspiration, and a “can-do” and engaged attitude: key ingredients for preparing the young people in our care brilliantly for the rest of their lives.
We are seeking to appoint a Helpdesk Manager who will primarily provide 1st and 2nd line desktop support for staff and students across Whitgift while also organising and acting as a point of escalation for the Desktop Engineering team. They will also have proven experience in leading a team and task delegation.
We welcome applications from all sectors of our community as we aspire to attract staff that match the social and cultural diversity of our student intake.
For further information, please visit the School\’s website: www.whitgift.co.uk/vacancies. Applications will be reviewed daily and interviews may occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.
Whitgift School (part of the John Whitgift Foundation) is committed to safeguarding and promoting the welfare of young people. Applicants must be willing to undergo child protection screening including checks with past employers, the Disclosure & Barring Service and online media checks (including personal, professional and other online activities).
All roles within the school involve contact with children and are therefore classed as regulated activity. Child protection and safeguarding are the responsibility of everyone who works or volunteers in our school. All staff must be committed to providing a safe environment for children and supporting the school’s safeguarding ethos.
The post is exempt from the Rehabilitation of Offenders Act 1974. Applicants are required to declare all convictions and cautions, even those that are “spent” unless they are “protected” under the DBS filtering rules, to assess suitability to work with children. Shortlisted candidates will be asked to disclose information relevant to safeguarding prior to interview.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Education Administration Programs
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Helpdesk Manager employer: WHITGIFT SCHOOL
Contact Detail:
WHITGIFT SCHOOL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or IT field. A friendly chat can lead to insider info about the Helpdesk Manager role at Whitgift School, and who knows, they might even put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Whitgift School's values and culture. Show us that you understand their commitment to safeguarding and holistic education. Tailor your responses to reflect how your experience aligns with their mission.
✨Tip Number 3
Practice common interview questions related to team leadership and desktop support. We want to see how you handle challenges and delegate tasks effectively. Role-play with a friend to boost your confidence before the big day!
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the Whitgift community. Get on it!
We think you need these skills to ace Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in providing desktop support and leading teams, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Whitgift School and how you can contribute to our community. Keep it engaging and personal – we love to see your personality come through.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in IT support and team management. We’re looking for someone who can hit the ground running, so let us know how you've successfully handled similar responsibilities before.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Whitgift School. We can’t wait to hear from you!
How to prepare for a job interview at WHITGIFT SCHOOL
✨Know Your Tech Inside Out
As a Helpdesk Manager, you'll need to demonstrate your technical expertise. Brush up on common desktop support issues and solutions, as well as the tools and software used at Whitgift. Being able to discuss specific scenarios where you've successfully resolved issues will show your capability.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've effectively managed and delegated tasks in the past. Highlight your approach to team dynamics and how you motivate others, as this will resonate well with the school's ethos of high aspiration and engagement.
✨Understand the School's Values
Familiarise yourself with Whitgift's commitment to safeguarding and promoting welfare. Be ready to discuss how you would uphold these values in your role. Showing that you align with their mission will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Helpdesk team's structure, challenges they face, and how success is measured. This not only shows your interest but also helps you gauge if the school is the right fit for you.