An exciting opportunity has arisen for a Business Process & UAT Analyst to join a large and growing organisation undergoing significant business change and transformation.
This role is ideal for someone who enjoys understanding how operational processes work, identifying potential gaps and risks, and ensuring that new ways of working are practical, effective and ready for implementation.
Working closely with operational teams, subject matter experts, business analysts and project teams, you will play a key role in validating business processes, coordinating user acceptance testing activities and supporting successful business change.
This is a business-facing role that sits within a wider project and change environment, making it an excellent opportunity for someone with experience in business processes, operational readiness, UAT, service improvement or business support.
Key Responsibilities
- Review and understand business requirements, operational procedures and process documentation.
- Design and execute business process and user acceptance test scenarios.
- Validate that proposed processes and supporting systems meet business and operational needs.
- Ensure testing activities are aligned to agreed business requirements and acceptance criteria.
- Identify, document and help resolve process issues, risks and defects.
- Work collaboratively with operational teams, subject matter experts and project stakeholders.
- Support User Acceptance Testing (UAT), business readiness and deployment activities.
- Produce clear test evidence, reports and recommendations to support business sign-off.
- Contribute to continuous improvement initiatives and process enhancements.
- Support the successful adoption of new processes, systems and ways of working.
About You
We’re looking for a highly organised and detail-oriented individual with experience working within business operations, change, testing or process improvement environments.
You may currently work as a:
- UAT Analyst
- Business Process Analyst
- Business Support Analyst
- Process Improvement Analyst
- Service Improvement Analyst
- Business Change Analyst
- PMO Analyst
- Operational Readiness Analyst
- Junior Business Analyst
- Business Process Coordinator
You’ll ideally have experience of:
- User Acceptance Testing (UAT)
- Business process reviews and process mapping
- Requirements validation
- Test scenario creation and execution
- Stakeholder engagement across operational and project teams
- Issue, risk and defect management
- Business change or transformation initiatives
You will also possess:
- Excellent organisational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Effective communication skills with both technical and non-technical stakeholders.
- A proactive and collaborative approach.
- The confidence to challenge existing processes and identify opportunities for improvement.
- Experience within Facilities Management, Property Services, Outsourcing, Support Services or other operationally complex environments.
- Knowledge of process mapping methodologies.
- Exposure to Agile and/or Waterfall project delivery.
- Experience using testing or defect-management tools.
- Understanding of operational readiness or service transition activities.
Qualifications
Any of the following would be advantageous but are not essential:
- ISTQB Foundation Certificate.
- Lean or Six Sigma certification.
- Process Improvement or Change Management qualifications.
What’s on Offer?
- Hybrid and flexible working arrangements.
- Opportunity to participate in business-critical transformation projects.
- Exposure to senior stakeholders and operational leadership teams.
- Supportive and collaborative working environment.
Business Process Analyst in Stoke-on-Trent employer: Whitestone Resourcing
Join a leading UK projects and facilities operation as a Procurement Business Partner, where you'll enjoy a competitive salary, car allowance, and an excellent benefits package. Our collaborative work culture fosters strong relationships with stakeholders and suppliers, providing you with genuine career progression opportunities while working on high-profile projects that make a real impact across the nation.
