Reporting to: Operations Director / Managing Director
The Role
Lead the strategic, operational and commercial performance of a portfolio of healthcare FM contracts, ensuring exceptional service delivery, client satisfaction, compliance and profitability. Acting as the senior client interface, you will drive contract retention, growth and continuous improvement across complex Hard and Soft FM environments.
Key Responsibilities
- Full accountability for operational, commercial and financial performance of assigned contracts.
- Develop and maintain executive-level relationships with NHS, PFI and healthcare stakeholders.
- Ensure delivery of all contractual KPIs, SLAs and compliance requirements.
- Lead account growth, contract renewals, variations and continuous improvement initiatives.
- Drive health & safety, statutory compliance and governance across the portfolio.
- Manage and develop Account Managers, Contract Managers and operational teams.
- Oversee budgets, forecasting, reporting and profitability targets.
- Act as senior escalation point for operational, commercial and client matters.
- Senior leadership experience within Facilities Management or outsourced services.
- Proven track record managing large-scale healthcare, public sector or PFI contracts.
- Strong commercial acumen with P&L responsibility.
- Experience leading multi-service Hard and Soft FM delivery.
- Strong client relationship, negotiation and stakeholder management skills.
- Excellent understanding of compliance, health & safety and statutory obligations.
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