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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver top-notch Soft FM services across multiple sites.
- Company: Join a dynamic organisation focused on people and service excellence.
- Benefits: Competitive salary, supportive leadership, and opportunities for career growth.
- Why this job: Make a real impact in a senior role shaping service quality and culture.
- Qualifications: Proven leadership experience in Soft FM and strong communication skills.
- Other info: Drive innovation in a fast-paced environment with a large, diverse workforce.
The predicted salary is between 60000 - 80000 £ per year.
Are you an experienced Soft FM leader who thrives in a fast-paced, people-centred environment? This is an opportunity to take ownership of a large, complex operation delivering essential services across a multi-site estate. You’ll shape service performance, drive cultural excellence, and lead a substantial workforce delivering frontline support services.
The Role
As Head of Soft Services, you’ll provide strategic and operational leadership across a broad service portfolio, including:
- Cleaning & Domestic Services
- Catering
- Security
You’ll lead a management team and a workforce of several hundred colleagues, ensuring safe, consistent and high-quality service delivery. With a significant budget under your control, you’ll be accountable for performance standards, resource planning, continuous improvement and customer satisfaction.
Key Responsibilities
- Lead, motivate and develop operational teams to deliver high-performing, customer-focused Soft FM services
- Ensure all services operate efficiently, safely and in line with contractual, statutory and industry standards
- Oversee workforce planning, training, recruitment and people processes, fostering a positive, inclusive culture
- Implement and monitor KPIs, SLAs and audit regimes to support high service quality and improvement initiatives
- Drive service optimisation through effective use of systems, data insights, reporting and trend analysis
- Manage relationships with internal stakeholders, subcontractors and senior leadership
- Provide accurate financial oversight, including budget management, forecasting, billing and additional works
- Ensure compliance across H&S, quality, risk, and environmental requirements
- Support change programmes, innovation and modernisation of Soft FM delivery models
About You
You’ll bring:
- Significant managerial experience within Soft FM across large or complex environments
- A proven ability to lead multi-disciplinary teams and embed a positive performance culture
- Strong organisational, communication and stakeholder engagement skills
- Knowledge of service quality frameworks and compliance requirements
- Experience working with KPIs, audit processes and CAFM or similar systems
- IOSH Managing Safely (essential); NEBOSH or advanced FM qualifications desirable
- Experience working in regulated or high-profile operational settings
What’s in It for You
- Senior leadership role with meaningful impact
- Opportunity to shape the direction and culture of a major Soft FM operation
- Supportive leadership and scope to drive innovation and improvement
- Competitive remuneration package and long-term career progression prospects
Head of Soft FM in Oxford employer: Whitestone Resourcing Limited
Contact Detail:
Whitestone Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Soft FM in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Soft FM industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive cultural excellence in their Soft FM operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing large teams and budgets makes you the ideal candidate for the Head of Soft Services role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Soft FM in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Soft FM role. Highlight your managerial experience in Soft FM and any relevant achievements that showcase your ability to lead large teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Soft FM and how your leadership style can drive cultural excellence. Be specific about how you can contribute to our multi-site operation.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Whether it's improving service delivery or managing budgets, numbers speak volumes. We love to see how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Whitestone Resourcing Limited
✨Know Your Soft FM Inside Out
Before the interview, make sure you’re well-versed in the specifics of Soft FM services. Brush up on your knowledge of cleaning, catering, and security operations, as well as any relevant compliance standards. This will show that you’re not just a leader but also someone who understands the intricacies of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you motivate large teams. Think of examples where you've successfully led multi-disciplinary teams and fostered a positive culture. This is your chance to demonstrate how you can drive performance and engagement within a substantial workforce.
✨Be Data-Driven
Since the role involves managing KPIs and SLAs, come ready to talk about how you’ve used data insights to improve service delivery in the past. Share specific instances where your analytical skills have led to successful outcomes, as this will highlight your ability to optimise services effectively.
✨Engage with Stakeholders
Think about how you’ve managed relationships with various stakeholders in previous roles. Be prepared to discuss your communication strategies and how you ensure alignment between operational teams and senior leadership. This will illustrate your capability in maintaining strong partnerships across the board.