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- Tasks: Manage and grow existing client accounts in the cleaning services sector across the UK.
- Company: Specialist Cleaning and Facilities Management service provider with a focus on customer relationships.
- Benefits: Remote work, competitive salary, and performance-based bonuses up to £70,000 OTE.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and business growth.
- Qualifications: Experience in account management within cleaning or facilities management sectors is essential.
- Other info: Opportunity for career advancement in a supportive and collaborative environment.
The predicted salary is between 52000 - 58000 £ per year.
We are currently working with a specialist Cleaning and Facilities Management service provider to recruit a National Account Manager to service existing customers across the UK, with particular emphasis on the Midlands/North. The role will be remote based with travel as and when required, and a head office in Manchester that may need to be visited occasionally. There is also a bonus in place which would bring the OTE to around £65,000 to £70,000.
As a member of the National Accounts team, this position will be instrumental in delivering the growth strategy and stability with existing customers, maximising revenue opportunities and creating long term sustainable relationships. The person will be accountable for driving best value and building strong relationships internally and externally to enable the successful delivery of a wide range of specialist cleaning services across Reactive, Project & Planned departments for customers.
Main responsibilities:
- Generate sales among existing client accounts, including upselling and cross-selling opportunities
- Operate as the point of contact for assigned customers
- Forecast and track client account revenues
- Work with Project Managers to deliver projects within client relationships
- Identify opportunities to grow business with existing clients
- Service multiple clients concurrently, often meeting deadlines
- Negotiate term agreements including price increases (annual and additional works)
- Build strong, in-depth product knowledge and company systems
- Achieve and exceed monthly client revenue targets based on budgets and forecasts
- Work closely with Internal Account Manager to deliver outstanding customer experiences
- Liaise with all internal & external stakeholders to determine appropriate operations and service delivery
- Educate clients to understand the features and benefits of our products and services
- Survey work requirements on site and work with operations and technical team to deliver quotes and proposals
Candidate requirements:
- Good industry knowledge in the Specialist Cleaning and/or Cleaning sectors
- Experience in an existing Account Management role within Facilities Management/Cleaning
- B2B experience – working in a highly reactive commercial environment
- Strong negotiating and influencing skills with clients at all levels
- A proven track record of consistently achieving targets
- Ability to prioritise, work under pressure and meet deadlines
- Excellent communication skills
- Strong IT skills in CRM tools and ability to interrogate and present sales data
- Strong commercial awareness around pricing to deliver the required gross/net margins
National Account Manager - Cleaning Services employer: Whitestone Resourcing Limited
Contact Detail:
Whitestone Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager - Cleaning Services
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Knowing their cleaning solutions inside out will help you impress them with your industry knowledge and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can generate sales and build relationships with existing clients. Highlight your past successes in account management to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace National Account Manager - Cleaning Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of National Account Manager. Highlight your experience in account management and cleaning services, and don’t forget to showcase those strong negotiating skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific achievements in your previous roles that demonstrate your ability to drive revenue and build relationships.
Showcase Your Industry Knowledge: We want to see that you know your stuff! Include any relevant industry knowledge or experience in the specialist cleaning sector. This will help us understand how you can contribute to our growth strategy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Whitestone Resourcing Limited
✨Know Your Cleaning Sector
Make sure you brush up on your knowledge of the specialist cleaning and facilities management sectors. Understand the latest trends, challenges, and innovations in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experiences where you've successfully managed client accounts. Highlight instances where you've upsold or cross-sold services, negotiated terms, or exceeded revenue targets. This will demonstrate your ability to drive growth and build strong relationships.
✨Master the Art of Negotiation
Since this role involves negotiating term agreements and price increases, be ready to discuss your negotiation strategies. Think of a time when you had to negotiate a deal and what tactics you used. This will showcase your strong influencing skills and commercial awareness.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would liaise with internal and external stakeholders to ensure outstanding service delivery. Good communication can set you apart from other candidates.