At a Glance
- Tasks: Lead and develop operational teams across luxury hospitality sites in London.
- Company: Join a growing service-led business with a supportive, people-first culture.
- Benefits: Competitive salary, bonus, career progression, and exceptional company culture.
- Other info: Opportunity for growth in a dynamic, inclusive workplace.
- Why this job: Make a visible impact in a high-profile hospitality portfolio while enjoying a collaborative environment.
- Qualifications: Senior operational leadership experience in hospitality or customer-focused environments.
We are partnering with a growing service-led business to recruit an Operations Director for a high-profile hospitality portfolio across London. This is an exciting opportunity for an ambitious and commercially minded hospitality leader to step into a senior operational role overseeing multiple premium environments, including luxury hospitality and customer-focused service operations.
Reporting into the Managing Director, you will lead a team of operational managers across a multi-site portfolio, driving service excellence, client satisfaction, team engagement, and commercial performance. What truly sets this opportunity apart is the culture. This is a business genuinely recognised for its supportive, people-first environment—a company where teams are valued, leaders are accessible, successes are celebrated, and collaboration is part of everyday working life. The organisation has built a strong reputation for creating an inclusive, positive, and high-performing culture where people are encouraged to grow, develop, and enjoy what they do.
The Role
- Leading and developing multi-site operational teams across London
- Delivering exceptional customer and hospitality experiences
- Managing client relationships with professionalism and credibility
- Driving operational consistency, standards, and compliance
- Taking ownership of commercial performance across the portfolio
- Using systems, reporting, and data insight to improve performance
- Supporting mobilisation activity and operational growth
- Embedding a positive, visible, people-focused leadership culture
This is a highly visible role requiring a hands-on leader who enjoys being operationally present across sites and engaging directly with teams and clients.
About You
- Senior operational leadership experience within hospitality, soft FM, catering, or customer-led environments
- Experience managing multiple sites within fast-paced environments
- Strong stakeholder and client relationship skills
- Commercial awareness with exposure to budgets and performance metrics
- A structured, organised, and data-led approach to operations
- Strong leadership capability with experience developing managers and teams
- High personal standards, professionalism, and attention to detail
You may currently be working as:
- Senior Operations Manager
- Regional Manager
- Area Manager
- Account Director
- Hospitality Director
- Multi-Site General Manager
…looking to step into a broader operational leadership role.
What’s on Offer
- £65,000 – £75,000 salary (Possibly negotiable, DOE)
- Career progression opportunity within a growing organisation
- High-profile London portfolio
- Strong, values-led and genuinely supportive culture
- Opportunity to make visible operational impact
- Collaborative leadership team and people-first environment
For a confidential discussion, please get in touch.
Operations Director – Hospitality (Luxury) in London employer: Whitestone Resourcing Limited
Join a leading hospitality company in London that prioritises a people-first culture, where your contributions are valued and celebrated. With a strong focus on employee growth and development, this organisation offers exceptional career progression opportunities within a premium multi-site environment. Experience a collaborative atmosphere that fosters operational excellence and client satisfaction, making it an ideal place for ambitious leaders in the luxury hospitality sector.
Contact Details:
Whitestone Resourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director – Hospitality (Luxury) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Whitestone Resourcing Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Whitestone Resourcing Limited
Don't be shy about reaching out to Whitestone Resourcing Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director – Hospitality (Luxury) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Whitestone Resourcing Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Whitestone Resourcing Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
