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- Tasks: Manage key accounts, drive sales, and build strong client relationships in the cleaning sector.
- Company: Join a leading specialist in Cleaning and Waste Management services across the UK.
- Benefits: Enjoy remote work flexibility, competitive salary, and performance bonuses up to £70,000 OTE.
- Why this job: Be part of a dynamic team focused on growth and customer satisfaction in a vital industry.
- Qualifications: Experience in account management within cleaning or facilities management is essential.
- Other info: Occasional travel to the Manchester office may be required.
The predicted salary is between 43200 - 60000 £ per year.
We are currently working with a specialist Cleaning and Waste Management service provider to recruit a National Account Manager to service existing customers across the UK, with particular emphasis on the Midlands/North. The role will be remote based with travel as and when required, and a head office in Manchester that may need to be visited occasionally. There is a bonus on offer which would bring the OTE in the region of £65,000 to £70,000.
As a member of the National Accounts team, this position will be instrumental in delivering the growth strategy and stability with existing customers, maximising revenue opportunities and creating long term sustainable relationships. The person will be accountable for driving best value and building strong relationships internally and externally to enable the successful delivery of a wide range of specialist cleaning services across Reactive, Project & Planned departments for customers.
Main responsibilities:- Generate sales among existing client accounts, including upselling and cross-selling opportunities
- Operate as the point of contact for assigned customers
- Forecast and track client account revenues
- Work with Project Managers to deliver projects within client relationships
- Identify opportunities to grow business with existing clients
- Service multiple clients concurrently, often meeting deadlines
- Negotiate term agreements including price increases (annual and additional works)
- Build strong, in-depth product knowledge and company systems
- Achieve and exceed monthly client revenue targets based on budgets and forecasts
- Work closely with Internal Account Manager to deliver outstanding customer experiences
- Liaise with all internal & external stakeholders to determine appropriate operations and service delivery
- Educate clients to understand the features and benefits of our products and services
- Survey work requirements on site and work with operations and technical team to deliver quotes and proposals.
- Good industry knowledge in the Specialist Cleaning and/or Cleaning sectors
- Experience in an existing Account Management role within Facilities Management/Cleaning
- B2B experience – working in a highly reactive commercial environment
- Strong negotiating and influencing skills with clients at all levels
- A proven track record of consistently achieving targets
- Ability to prioritise, work under pressure and meet deadlines
- Excellent communication skills
- Strong IT skills in CRM tools and ability to interrogate and present sales data
- Strong commercial awareness around pricing to deliver the required gross/net margins
Key Account Manager - Cleaning services employer: Whitestone Resourcing Limited
Contact Detail:
Whitestone Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Cleaning services
✨Tip Number 1
Familiarise yourself with the cleaning and waste management industry. Understanding current trends, challenges, and innovations will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the cleaning services sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn about unadvertised opportunities that could lead to your dream job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlight your achievements in upselling, cross-selling, and building long-term client relationships to showcase your value to potential employers.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their services, client base, and market position. This knowledge will allow you to tailor your responses and show how you can contribute to their growth strategy.
We think you need these skills to ace Key Account Manager - Cleaning services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the cleaning or facilities management sectors. Emphasise your achievements in generating sales and building client relationships.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Key Account Manager role. Mention specific examples of how you've successfully managed client accounts and driven revenue growth.
Showcase Industry Knowledge: Demonstrate your understanding of the specialist cleaning industry in your application. Mention any relevant certifications or training that could set you apart from other candidates.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with clients and internal teams to achieve successful outcomes.
How to prepare for a job interview at Whitestone Resourcing Limited
✨Know Your Industry
Make sure you have a solid understanding of the specialist cleaning and waste management sectors. Familiarise yourself with current trends, challenges, and key players in the market. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Account Management Skills
Prepare examples from your previous experience that highlight your success in account management. Focus on how you've generated sales, built relationships, and exceeded targets. Be ready to discuss specific strategies you've used to upsell or cross-sell services.
✨Demonstrate Strong Negotiation Skills
Since the role involves negotiating term agreements and price increases, be prepared to discuss your negotiation techniques. Share examples of successful negotiations you've conducted and how you achieved favourable outcomes for both parties.
✨Highlight Your Communication Abilities
Effective communication is key in this role. Be ready to explain how you maintain clear and open lines of communication with clients and internal teams. Discuss any tools or methods you use to ensure everyone is on the same page, especially when managing multiple clients.
