At a Glance
- Tasks: Manage performance reporting and audits for facilities management contracts.
- Company: Leading UK Facilities Management service provider with a focus on quality.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to work in healthcare and facilities management.
- Why this job: Make a real impact in public sector service delivery and build valuable relationships.
- Qualifications: Degree level education or equivalent experience, strong knowledge of KPIs and contractual obligations.
The predicted salary is between 36000 - 60000 € per year.
We are currently working with a leading UK Facilities Management service provider to recruit a Performance Manager, to be responsible for reporting on the quality and performance of the contracted services on a large public sector site in the Dumfries area.
The role: The Performance Manager will be responsible for producing the monthly contract performance and monitoring reports, collating supporting documentation to ensure timely payment of the monthly fee and undertaking audits to check service compliance within the service parameters. The Performance Manager role will involve managing the performance process for contracts. They will be responsible for building relationships with the customer and the client using skills in diplomacy, and managing the customer expectations of service delivery, which will be pivotal for successful contract delivery.
The Performance Manager will use Computer Aided Facilities Management (CAFM) systems, which is used to log all service requests made and events reported. This records all the relevant details of each work order, along with the required response and rectification times and the actual response and rectification times, and whether a pass or a fail was achieved for each work order.
Candidate requirements:
- Ideally educated to a Degree Level or equivalent experience
- Strong knowledge of contractual obligations and KPIs
- Experience of working in a healthcare environment as well as in facilities management, ideally
- Be competent in using the CAFM system.
- Be IT literate in Microsoft Office, with strong Excel skills
- Proven history of being able to extract and interpret data/trend analysis
- Have knowledge of HR policies.
- Demonstrate a flexible approach when required to change routines
Performance Manager/Analyst - Facilities Management in Dumfries employer: Whitestone Resourcing Limited
Join a leading UK Facilities Management service provider that prioritises employee development and fosters a collaborative work culture. With a focus on meaningful engagement and professional growth, this role offers the opportunity to make a significant impact in the public sector while enjoying competitive benefits and a supportive environment in the Dumfries area.
Contact Detail:
Whitestone Resourcing Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager/Analyst - Facilities Management in Dumfries
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with performance management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with CAFM systems and how you've used data analysis to drive performance improvements.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you would handle service compliance audits or manage customer expectations, and be ready to share real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can sometimes give you a leg up in the process. Let’s land that Performance Manager role together!
We think you need these skills to ace Performance Manager/Analyst - Facilities Management in Dumfries
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance Manager role. Highlight your experience in facilities management and any relevant skills, especially around contractual obligations and KPIs. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to showcase your IT skills, particularly with Microsoft Office and CAFM systems. If you've got strong Excel skills, let us know! We love seeing candidates who can handle data and trend analysis like a pro.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and qualifications. We appreciate straightforward communication!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you’ve got!
How to prepare for a job interview at Whitestone Resourcing Limited
✨Know Your Numbers
Make sure you brush up on your knowledge of KPIs and contractual obligations. Be ready to discuss specific metrics you've worked with in the past, especially in a facilities management context. This will show that you understand the importance of performance measurement.
✨Showcase Your Relationship-Building Skills
Since the role involves managing customer expectations, think of examples where you've successfully built relationships in previous roles. Prepare to share how you’ve used diplomacy to resolve conflicts or improve service delivery.
✨Get Comfortable with CAFM Systems
Familiarise yourself with Computer Aided Facilities Management systems if you haven't already. Be prepared to discuss how you've used such systems in the past, or how you would approach learning one quickly. This shows your readiness to hit the ground running.
✨Excel at Excel
Given the emphasis on strong Excel skills, practice using advanced functions and data analysis techniques. Bring examples of how you've used Excel to extract and interpret data in your previous roles, as this will demonstrate your analytical capabilities.
