Exhibition Pick and Pack Technician

Whitespace Group is looking for a reliable and organised Exhibition Pick and Pack Technician to join our warehouse team. You'll play an important role in preparing exhibition equipment for events across the UK and internationally, ensuring every project leaves our warehouse complete, accurate and ready for installation. If you enjoy hands‑on work, take pride in accuracy and like working as part of a busy team, we'd love to hear from you.

About Us

Whitespace Group is an award‑winning exhibition design and production company based in South‑West London. We create impactful custom and modular stands for events across the UK and worldwide. From creative concept to show‑ready installation, our operational excellence is key to every project’s success — and the Pick and Pack team makes it all happen behind the scenes.

Key Responsibilities

• Picking & Packing
  • Pick equipment and materials accurately from job lists and packing schedules.
  • Pack exhibition equipment safely and securely for transport.
  • Ensure all required items are included before jobs leave the warehouse.
  • Prepare items using the appropriate packing methods, including pallets and trolleys.
• Equipment Preparation
  • Assist with assembling and testing exhibition equipment where required.
  • Check equipment before dispatch to ensure it is clean, complete and in good condition.
  • Return equipment to the correct storage locations following each event.
  • Report damaged or missing items promptly.
• Stock & Warehouse Organisation
  • Keep warehouse, storage areas and packing stations clean and organised.
  • Assist with stock checks and inventory management.
  • Help maintain accurate stock records and report shortages.
  • Ensure equipment is stored safely and correctly.
• Team Working
  • Work closely with the Pick and Pack and Warehouse Teams to meet project deadlines.
  • Support colleagues across Operations, Production and Graphics when required.
  • Communicate any issues that could affect project delivery.
  • Assist with loading and unloading vehicles when necessary.
• Additional Responsibilities
  • Maintain high standards of housekeeping throughout the warehouse.
  • Follow company quality procedures and support ISO 9001 and ISO 14001 standards.
  • Comply with all Health & Safety procedures and safe working practices.
  • Undertake other warehouse duties as reasonably required.

Education and Experience

• Education: GCSEs or equivalent in English and Maths required. Vocational training or qualifications in warehouse/logistics preferred.
• Experience: 1–2+ years of experience in a warehouse, logistics, or event environment. Proven ability to follow and interpret CADs and technical job documentation. Previous exposure to team coordination or supervisory responsibilities is an advantage.

Competencies

• Attention to Detail – Accurately checks every element of a job pack and component list.
• Initiative – Takes ownership of assigned jobs and steps up when leadership is needed.
• Organisational Skills – Keeps workspace and job tracking systems clear and up to date.
• Collaboration – Communicates well across departments and supports team cohesion.
• Problem‑Solving – Acts quickly and calmly when faced with missing or damaged items.
• Team Support – Willing to coach, train, and uplift team members in their daily roles.
• Adaptability – Comfortable shifting between support and leadership depending on the situation.
• Health & Safety Focus – Consistently upholds safety and cleanliness protocols.
• Client‑First Thinking – Understands how accurate prep impacts live delivery and client success.

Key Performance Indicators (KPIs)

• Pick List Accuracy: 98%+ accuracy across all job packs reviewed and prepared.
• Stock Management: Stock issues flagged and escalated within 24 hours of identification.
• Team Readiness: Zero disruption to projects during Pick and Pack Manager absence.
• FileMaker Compliance: All status updates completed in real time.
• Housekeeping Standards: Weekly audits show tidy, safe, and operationally sound prep areas.
• Project Prep Timeliness: 100% of jobs ready and loaded to bay deadlines.

Working Conditions

• Hours: Monday to Friday, 08:30–17:00, based in SW19 2QA.
• Physical Demands: Standing, walking, lifting moderate items, occasional use of handling tools.
• Environment: Fast‑paced warehouse setting with tight project timelines and frequent collaboration.
• Flexibility: Some overtime or weekend work during peak event periods.
• Safety Focus: Full compliance with Fire Safety and Health & Safety protocols required.

At Whitespace Group, we believe in building a workplace that works for everyone. We’re proud to be a London Living Wage Employer, and the winner of Best Employer at the Merton Business Awards. Based in South‑West London, we’re committed to a diverse and inclusive culture where individual perspectives are valued and everyone feels respected, supported, and empowered to thrive. We welcome applications from candidates of all backgrounds, experiences, and identities because difference makes us stronger.