Assistant Manager/Sales in Tenterden

Experienced Jewellery Sales Professional Whites Jewellers in Tenterden, Kent is looking for an experienced and enthusiastic jewellery professional to join our team. We are looking for someone who has a genuine passion for jewellery and delivering an exceptional level of customer service. This is an opportunity for an experienced jewellery retailer to become an important part of a customer-focused, independent jewellers.

The Ideal Candidate Requirements

• You will ideally have a proven track record of 5+ years’ experience working in jewellery retail and be confident dealing with customers across all aspects of the sales process.
• Well presented, professional and well spoken.
• Warm, approachable and confident with customers.
• Passionate about jewellery and providing outstanding customer service.
• Comfortable working in a busy, customer-driven retail environment.
• Confident discussing jewellery, precious metals, gemstones and prestigious watches with customers.
• A strong communicator with excellent attention to detail.
• Able to work independently while also contributing positively to a small team.
• Reliable, organised and commercially aware.
• A full UK driving licence holder.

Desirable Experience (Nice to have's!)

• Experience using a jewellery retail POS system.
• Knowledge and experience of antique and vintage jewellery, including Victorian, Edwardian, Art Deco and other historical periods.
• Experience handling jewellery repairs, from initial customer consultation through to completion.
• Experience liaising with and managing work through external workshops and jewellery manufacturers.
• Existing knowledge of jewellery valuations, gemstones, precious metals and hallmarking.
• Jewellery education qualifications, such as JET 1 or JET 2, would be a strong advantage.

The Role

• Supporting the store manager in all areas of the business, including staff management.
• Providing exceptional, personalised customer service.
• Selling fine jewellery and watches.
• Building long-term relationships with customers.
• Advising customers on jewellery, gemstones and precious metals.
• Handling jewellery repairs and liaising with external workshops.
• Using our POS and retail systems.
• Maintaining high standards of presentation across the showroom.
• Supporting the wider team with the smooth running of the store.

Why Join Whites Jewellers?

This is an exciting opportunity to join an established independent jeweller where personal service, product knowledge and customer relationships are at the heart of the business. If you are an experienced jewellery professional who takes pride in your knowledge, presentation and customer service, we would love to hear from you.

Additional benefits:

• Staff discounts.
• Staff training.
• Regular reviews.
• Employer pension contributions.

We take immense pride in what we consider to be the cornerstone of a business dedicated to fulfilling customers' desires every day: OUR TEAM. With a collective experience of over 125 years in the jewellery industry, our team is a reservoir of knowledge and expertise. However, it's not merely experience that guides our hiring process. Every member of our staff shares a common thread - an unbridled passion for jewellery. We place a high value on the opportunity for personal growth within the company. To this end, we have supported multiple members of our team in achieving certifications and diplomas. This investment in their development translates into the highest possible level of service for our cherished customers.

Benefits:

• Company events.
• Employee discount.
• Employee stock purchase plan.
• Store discount.

Experience:

• Jewellery: 4 years (required).

Licence/Certification:

• Driver's Licence (required).

Work Location: In person.