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- Tasks: Engage with customers, resolve queries, and provide exceptional service.
- Company: Join a dynamic team focused on customer satisfaction in South Yorkshire.
- Benefits: Enjoy flexible hours, paid training, and weekly pay at £11.44 per hour.
- Why this job: Great opportunity for growth, with a supportive work culture and no sales pressure.
- Qualifications: Customer service experience is essential; confident communication skills are a must.
- Other info: Start date is 8th April; initial training will be onsite for 6 weeks.
Customer Service Advisor
Working onsite for 6 weeks (Rotherham) Moving to Home Based Afterwards
- Must live in South Yorkshire
Role Profile
Contract: Temporary
Hourly Rate: £11.44ph – Paid Weekly
Hours: Full Time, Monday – Friday fully flexible between 7:45am-7:45pm
Paid Training: Full time training 9am – 5pm
- Start Date – 8th April
Role Overview
We are looking for confident, energetic individuals for a Customer Service role in the South Yorkshire area. This role involves taking inbound Customer Service calls; no Sales!
As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities
- Build rapport with customers in a consultative manner
- Listen to the customers\’ needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
Customer Service Experience Is Required For This Position.
If you are interested, please apply now or email your CV to INDCCP.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
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Customer Service - WFH employer: Whiterockus
Contact Detail:
Whiterockus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - WFH
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear and concise, as well as actively listening to their responses, which is crucial for a customer service role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding what they offer will not only prepare you for questions but also show your genuine interest in the role during any discussions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Service - WFH
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer service experience and how it aligns with the role of a Customer Service Advisor.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Use specific examples that demonstrate your ability to engage with customers and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your communication skills and your commitment to providing exceptional customer service, as these are crucial for this position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is important in customer service roles.
How to prepare for a job interview at Whiterockus
✨Show Your Enthusiasm
Make sure to express your excitement about the role during the interview. A positive attitude can go a long way in customer service positions, as it reflects how you would engage with customers.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and understand the importance of listening to customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to share examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Research the Company
Familiarise yourself with the company's services and values. Being knowledgeable about the company will help you tailor your responses and show that you are genuinely interested in contributing to their success.